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Re: 12/19/17 All of my folders and email are gone

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How do I unmerge AT&T and Yahoo email accounts?

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 309
Contributor

what is my pass word for my yahoo account phone number

can't connect to email for phone number [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 286 of 309
Contributor

Help! At&t deleted my email address

We had at&t a long time ago, think 1999. We left around 5 years ago. Just recently, our email address became difficult to sign into. It was only accessible on an iPad. Now, even though it was in consistent use, no new messages will come in or go out. We can still access our old messages, but that's it. The address still comes up as existing and doesn't return error emails for the account being inaccessible. Is there any way to recover the account or at least forward future emails until we can get the accounts switched over?

Message 287 of 309
Contributor

Re: My sbcglobal emails have disappeared

Problem of lost/missing at&t/yahoo e-mails after account merge Dec 2017/2018 time frame.

To locate e-mails/folders etc, and restore them, please try the following.

1. Go to yahoo.com and log in using your original yahoo " id " established by you

with yahoo not the "Id"  you have been using with your current  at&t account.

If you do not remember, yahoo may allow you to retrieve it using their  site.

2. This should let you re-establish your yahoo account that has been separated from your

at&t service and it will request that you to establish a new password with Yahoo for their account.Somewhat convoluted. 

3. The net result is that you will now an At&t account and a Yahoo account.

4. Going forward you will now have 2 e-mail accounts.

5. Once again "Somewhat convoluted" but prior to the merge you will be able to see all of your e-mails,folders etc.

in the yahoo account and also use it as another e-mail account.

Message 288 of 309
Contributor

Re: Missing contacts and folders since yahoo/att split

same thing I'm dumping att,  Worst, well it should not be called customer service because they have none I'm done

Message 289 of 309
Highlighted
Contributor

Re: 12/19/17 All of my folders and email are gone

I have this same issue but worse. I had created about 25 filters to automatically sort my incoming sbcglobal.net email into designated folders. Now the folders are gone and expected emails seem to be disappearing upon arrival. I am using the Yahoo app for Android and will receive notification that a newsletter or whatever that I've subscribed to using my sbcglobal email and filtered to go to its own folder has arrived. But when I go to that inbox the email is not there. And of course, the folder doesn't exist so if the filter still exists it can't be sorted. Creating the folder hasn't solved my problem. I am simply not receiving about 25 subscribed emails daily. Two of them are paid subscriptions.

Any help?

Cindy

Message 290 of 309
Teacher

Re: Where did my folders go??!!

I have logged into att.net and starting yesterday, It has been redirecting me to a yahoo login for me to login a second time. I have cleared my cookies and cach. Prior to this the email had a popup for yahoo asking me to agree to terms for a third party. I did not click on this I just bypassed it.

 

Message 291 of 309
Tutor

Re: 12/19/17 All of my folders and email are gone

Reset Yahoo Password

 

Use the Sign-in Helper to reset your Yahoo password and regain access to your account. For account security, 

Yahoo only displays some of the options below. The system determines which options to display

 based on factors like where you’re signing in from and recovery info on your account. 

Change, recover, or reset your Yahoo password (Partner Accounts)

Your Yahoo password gives you access to every Yahoo service you use. 

You'll need to know your current password in order to change it to something else. If not, you can reset it to start fresh. 

Partner account - If you have an email account with Yahoo through one of with partners (Verizon, AT&T, Frontier, 

Rogers, BT, Sky, Spark, or MTS) 

follow these instructions to change or reset your password. 

Change your password 

 

 

Message 292 of 309
Tutor

Re: 12/19/17 All of my folders and email are gone

Reset Yahoo Password

 

Use the Sign-in Helper to reset your Yahoo password and regain access to your account. For account security, 

Yahoo only displays some of the options below. The system determines which options to display

 based on factors like where you’re signing in from and recovery info on your account. 

Change, recover, or reset your Yahoo password (Partner Accounts)

Your Yahoo password gives you access to every Yahoo service you use. 

You'll need to know your current password in order to change it to something else. If not, you can reset it to start fresh. 

Partner account - If you have an email account with Yahoo through one of with partners (Verizon, AT&T, Frontier, 

Rogers, BT, Sky, Spark, or MTS) 

follow these instructions to change or reset your password. 

Change your password 

 

 

Message 293 of 309
Contributor

Re: Where did my folders go??!!

how do I get e-mail

Message 294 of 309

Re: Where did my folders go??!!

Ok. I don't pay for att has my service provider anymore. I can log on to AT&T. Com but if I go to AT&T. Net to sign in to my email it won't accept my sbcglobal.net address. It will allow my Yahoo address as a login but my sbcglobal.net will not work I used to get both emails sent to one address but it doesn't work anymore. Why is it that I can log on to AT&T. Com with my SBCGlobal address but not AT&T. Net to check my email? When I called support they want me to pay in order for me to get access to my email. To me this is horrible service and this is why I stopped using AT&T as my service provider. Do I really need to pay in order to get access to my email? 

Message 295 of 309
Contributor

Re: Where did my folders go??!!

When I go to your recommended help page to get back my @yahoo.com account, it redirects me to the AT&T's password reset page

Message 296 of 309
ACE - Expert

Re: Online folders not showing up on Outlook

Post deleted - somehow replied here - not what I intended.

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This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 297 of 309

Re: Online folders not showing up on Outlook

I have an old sbcglobal email account and am planning to discontinue my AT&T DSL service.  What is best practice to try to maintain the account access, including the ability to change my password?  Thanks.

Message 298 of 309
Contributor

Re: Where did my folders go??!!

I am soooooo beyond frustrated!!!  I don't know what happened with AT&T and Yahoo mail but something needs resolved!! I cannot get into my emails at all, spent daunting time online with AT&T to no prevail.  What the heck ???????? I have some important emails I need to get to.  

Message 299 of 309

Re: Where did my folders go??!!

Did you stop your ATT service?
Message 300 of 309
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