- edited 11-01-2019 9:14 AM by ATTCommunityTea
You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.
If you are not sure if you have a merged account, it is likely you have one if:
What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.
What does this mean to you?
Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.
In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.
What about my Sub-accounts?
What about my E-mails, Contacts, and Folders
Not able to Sign In
David, AT&T Community Specialist
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Solved by: Go to Solution.
11-30-2017 8:55 AM
- edited 12-10-2017 5:14 PM
I have an sbcglobal.net email account. I received an email message from AT&T on December 8 saying my merged accounts were separated, and they are not. When I log into mail.yahoo.com [edit: with my Yahoo account] I still see the AT&T-Yahoo co-branded web page. Messages sent to me at my sbcglobal.net email address still appear in my Yahoo messages.
12-10-2017 8:31 PM
I followed the steps to unmerge my yahoo email account from AT&T. As of Friday 12/8/17, a window with a server error pops up after clicking unmerge. I am now unable to log in to my yahoo account. No one from ATT has been able to help me thus far. Can someone please help?
- edited 12-11-2017 9:32 AM
Same problem since 12/7. Wasted hours on "Customer Service" lines, only to finally be told that I should try contacting Yahoo. I was only contacting AT&T because Yahoo flatly refuses to take responsibility, and insists that this is an AT&T problem (although I haven't been with AT&T in more than 10 years).
Tried PMing ironically-named "ATTCares," but (unsurprisingly) no reply.
PLEASE post anything that will fix this (just NOT the AT&T-provided "instructions," which end up at a "SERVER CONNECTION CLOSED" error).
12-12-2017 8:26 AM
I have the same issue. Have been told on AT&T's end that there is nothing that they can do as my account has been deleted from their servers and that it is a Yahoo problem. Contacted Yahoo and they state that I MUST have this fixed through AT&T. During this time I have absolutely no access to my email account that I have had for over 20 years. I has to be a ploy to lose customers forever. I know that with all of the incompetence I will never use these products again and suggest strongly that others avoid them as well.
12-18-2017 11:37 AM
All the emails I have saved / archived in folders for a business over the last 20 years are gone. as well as my contacts... Where is the contact for support? How can I get my emails back? The lawyer needs some of them. Why is there several accounts now att.net and sbcglobal.net…. just tell me how to get my old emails back …Please help these are important emails.
- edited 01-19-2018 1:06 PM by ATTAlex
Hi there @carvwa,
Thanks for reaching out on the Community Forums! I understand the importance of having access to Email account. I would love to help!
[Edited - Contact AT&T for account specific questions.]
Thank you for your time! Have a great rest of your day!
Linda, AT&T Community Specialist
12-18-2017 12:36 PM
Today when I logged into my email it started out giving me a new email format. Then when I closed that it reverted back to the old look and now all my personal folders that I would store emails in are gone. Can someone help me please?
12-19-2017 9:19 AM
This was managed and communicated horribly. Please tell me how I can get my Yahoo calendar info over to ATT. When I try to add a calendar using the caldav. URL I get an error.
Now that they are un-merged, why do I still see Yahoo in the top left when I sign into att.net mail? It is very confusing.
You can't just do something like this and expect everyone to blithely accept that years of data are not available to them.
12-19-2017 11:54 AM
Yesterday afternoon, I was creating a new email in my sbcglobal email account, and it froze up, and forced me to log back in. Once I logged back in, I had just one email in my inbox (whereas previously I had thousands), and all of my folders holding important data from the last 10 years were gone. It was as if my email account was reset completely. Not sure where to go for help. It would be devastating to not be able to get this information back.
12-19-2017 12:27 PM
Today I received a notice to try the New & Improved Att/Yahoo mail. Unfortunately I clicked on it and now ALL my folders with tons of informaiton are gone! I seriously need them back! I see them on the Yahoo app on my phone but not on my computer email!
Can someone please help!
12-19-2017 12:47 PM
I have a friend experiencing the same issue. This does not seem to be a one-off issue. When will ATT issue some information such as Root Cause and recovery timelines?
12-19-2017 4:39 PM
Me too, They lost all of my folders. I will never have AT&T service unless they find a way to get them back for me. I had 17 years of valuable information and memories.