Contributor
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2 Messages
Help needed to un-merge AT&T from Yahoo
Hello AT&T
I cancelled my Uverse service last week because I am moving. I would like to un-merge my IDs so only my Yahoo ID remains. Can you do this for me? I am getting the run around on the phone 😞
I tried to PM Alex, but it says his PM's are turned off.
Thank you very much!
Kevin
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello Kevin8520,
Here is an article that explains how to unmerge your Yahoo Account from myAT&T account so you can keep your emails even after disconnecting Internet service:
Delete your att.net email ID and keep your Yahoo! email ID
Please review them carefully and any additional links in there that can help. Let us know if you have any other questions.
Thank you,
Dmitriy
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Kevin8520
Contributor
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2 Messages
10 years ago
Dmitriy,
Thank you for the reply. I have followed that article to the T, and I do not have the "Delete Email" link next to where it says "Check Email".
What are the next steps?
Thank you again!
Kevin
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello again,
We might need to let you speak with one of our social media care managers for more help. Please send us a private message by clicking here with your name, phone number and the best time you can be reached.
Thank you,
Dmitriy
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Roastedchicken
Contributor
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1 Message
10 years ago
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