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My AT&T email was compromised. (Yonder) I've changed my password 3 times and security questions.  I'd like to set up a secure key but can't online for some reason. Now all my emails are coming in slowly and 99% are showing up in my "Archive" folder.   How can I change it back to show in my inbox and anything else I can do to protect myself and my email information. 

Message 1 of 4
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎12-28-2018 1:00 PM

Re: Hacked

Hi @GesFamily!

We've got you covered here! To get started, we suggest that you refresh your device, clear cache and browsing history and then make sure that your device with updated software.

Please view this article to get more details on How to Use folders and Filters to organize your Email.

You can also learn more about how to Use OAuth or secure mail key for Email Apps.


Let us know if you need anything else!

Yetty, AT&T Community Specialist

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Message 2 of 4

Re: Hacked

I was hacked, changed my password but then stopped receiving new emails

Message 3 of 4
ACE - Expert

Re: Hacked

Here's my standard list of things to do if you suspect someone actually got into your webmail account.


  • Change your password and security questions. The link I supplied allows you to change the password three ways; using your security questions, using your recovery email address, or by snail mail.
  • Log into your webmail through start.att.net and click the settings gear->more settings. In there you will see a number of commands on the left. The ones that need checking are Mailboxes, Filters, and Security and Privacy.
  • Mailboxes. Click that and choose an account in the Mailbox list to bring up that account's settings panel on the right. Check the name and reply-to address and see if it is suspicious. Blank it out if you don't want that set. Check the forwarding setting and make sure it is blank or what you want. Check the other settings there as well. When you are done click the Save button at the bottom to update that account's settings.
  • Filters. Look for suspicious filters and subtle filter names like '.' (a dot) or ':'. Remove them and click the Save button.
  • Security and privacy. Make sure no addresses are defined who's email you don't want blocked. Click Save to update those settings.
  • Contacts list.  While it doesn't affect the running of the webmail it's still good to check to see if everything you expect is there.  If you contacts are gone you may be able to restore them clicking on the Contacts Actions in the toolbar and selecting "Restore from backup...".


This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
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