Contributor
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1 Message
Forgotten password and security questions
Need some help.
My daughter has been locked out of her email account. The password is not working and she does not remember her answers to the security questions.
How do we get access?
Thank you,
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
HI @Dell18,
Need to reset your password? Did you forget your password? AT&T has you covered! If your email address is linked to your AT&T Access ID, changing your AT&T Access ID password will automatically change your email password and vice versa. Check out the information below to learn how! It is fast, simple and you don't have to call in! How to access your AT&T EMail account.
Thank you for reaching out to AT&T's Community and Forums Team.
Lafayette, AT&T Community Specialist
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aruba1994
Contributor
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1 Message
5 years ago
I am having trouble unlinking my sbcglobal.net account from my att & t account. I do NOT REMEMBER MY SECURITY QUESTIONS and there is no place to reset security questions. Please advise.
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_xyzzy_
Expert
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15K Messages
5 years ago
@aruba1994
Security questions can only be changed by logging into your myAT&T.
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sazergirl3
New Member
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1 Message
2 years ago
This is ridiculous, how is it you don't have a way to reset a password if you forgot the answer to the security question. Stuff happens, I am so upset that I have spent part of 2 days trying to fix this. AND NO HELP FROM PHONE SUPPORT!!! I finally got to speak to someone, who after researching, basically said there's nothing he can do, but will pass on to others for help. I can't believe there are no hoops I can jump through to fix this. So upsetting and frustrating.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We are here to help you get back into your email, sazergirl3.
We suggest that you reset your password for your email, and wait a full 72 hours so that your email can properly sync.
At this time we are unable to reset any passwords, due to an ongoing trend in our department. Our engineers are working as fast as possible to get this fixed
If you have any other questions or concerns, feel free to reach back out.
Thank you for contacting AT&T Forums.
Marc, AT&T Community Specialist
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