Email works from Web mail but not Outlook

Tutor

Email works from Web mail but not Outlook

I have a sub account for my son that he can log into from Web Mail.  When he tries to access the account from Outlook it returns an error that the id is password was rejected.

The account is configured with the following settings:

xxxx@sbcglobal.net

POP Server:  pop.att.yahoo.com

Message 1 of 15 (6,982 Views)
Tutor

Re: Email works from Web mail but not Outlook

I used my Uverse master account to create a sub account for my son.  He can access email when using Web Mail from Internet Explorer.  This is with the same email address and password that won't work with Outlook.  When I set up Outlook and he tries to send/receive it returns an error that the id or password was rejected by the server.

Here's the settings which I'm also using for my own account (except id and password of course) and they work just fine.  There is nothing different expect the email address and password and again mine works fine.  I also have 2 other sub accounts for other family members that also work just fine.  I cannot figure out what the problem is with this sub-account:

Incoming server: pop.att.yahoo.com (also tried inbound.att.net)

Outgoing server: smtp.att.yahoo.com (also tried outbound.att.net)

User Name: xxxx@sbcglobal.net

password: ********

More settings:

Outgoing Server:

CHECK: My outgoing server (SMTP) requires authentication

CHECK: Log on using

user name: (son's email address)

password: (his password)

CHECK: remember password

Connection:

CHECK: Connect using local area network (LAN)

Advanced:

Incoming server (POP3): 995 (SSL checked)

Outgoing server: 465  (SSL selected)

Message 2 of 15 (6,985 Views)
ACE - Master

Re: Email works from Web mail but not Outlook

You can try taking a look at this document: Outlook Error Codes to see if it my be of any assistance.  Here are some additional documents for your review: U-verse email

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 15 (6,986 Views)
Tutor

Re: Email works from Web mail but not Outlook

I'm not even getting any Outlook error codes.  To add more to this problem is that mail on our iMac that has worked just fine accessing his email is now also not working.  This points at the problem being on AT&T's side not anything to do with Outlook since it's not just Outlook but Mac Mail as well.

Message 4 of 15 (6,987 Views)
ACE - Master

Re: Email works from Web mail but not Outlook

If that's the case I would call 800-288-2020 and ask to speak to mail support.  If it's the mail servers they would be the only ones that can resolve it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15 (6,989 Views)
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Community Support
Solution
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Email works from Web mail but not Outlook

[ Edited ]

Since the primary account is working but not the sub-account, I am hoping it's not a mail server issue.

Another thing worth trying is sometimes, the webmail login blocks 3rd party email programs from connecting. The reason for this is that a captcha, the funny shapes and letters, code is required during the webmail login. Because in this case, Outlook and MacMail does not have the ability to send that, it automatically fails to authenticate.

 

To get around this, you have to verify login on both sites:

1) Go to att.net and choose mail and login from there. Logout after you were able to successfully login.

2) Go to mail.yahoo.com and login from there.

 

Also, here is a great site that goes over step by step configurations of the E-mail Client settings just to make sure everything is setup correctly.

 

Hopefully, this is what the issue is and you are finally able to access your mail via Outlook again. Let us know how it goes.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 15 (6,989 Views)
Tutor

Re: Email works from Web mail but not Outlook

David,

Your suggestion did fix the problem.  Thank You!

As an FYI, I have 4 sub-accounts under the uverse master account and 3 of the 4 were/are working fine thru Outlook and Mac Mail.  This 1 account out of the 4 was the only one that wouldn't work with Outlook and Mac Mail and it had been.  That's why I felt that the issue was not with Outlook since Mac Mail didn't work either and yet when I went to ATT.MY.YAHOO.COM I could get into the email.  Apparently, logging into mail.yahoo.com cleared up the problem.  The broken email account is also working on Mac Mail again.

P.S.  I had contacted support and they wanted to charge me $49.95 to troubleshoot this issue.  I refused to pay for troubleshooting an issue that appeared to be on the mail server end.  It would be nice if they have told me to try what you recommended or been able to refer me to some additional troubleshooting information.

Can we get your suggested fix added to the documents provided for setting up an email client like Outlook? 

Message 7 of 15 (6,989 Views)
Tutor

Re: Email works from Web mail but not Outlook

David,

Thank you very much for your suggestions. They cleared up the problem. I was able to get Outlook working and it is also working thru Mac Mail again.

I also posted a reply on the discussion site with more detail.

Bryan

Message 8 of 15 (6,989 Views)
Community Support

Re: Email works from Web mail but not Outlook

Glad we could help. Also, I am working on getting a help document created on this issue. Thank you very much for your response. I am happy that everything all worked out.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 15 (6,989 Views)
Contributor

Re: Email works from Web mail but not Outlook

Just wanted everyone to know that I had the same problem, and tried this solution.  It works.  I was also having the problem on Thunderbird on a Linux system, but haven't tried it.  However, will be shortly, but I"m sure it will work.  Thanks for the help.

Message 10 of 15 (5,905 Views)
Contributor

Re: Email works from Web mail but not Outlook

Ok, checked it out on Thunderbird that is on my Linux system.  No problems.  Worked as it did on the Outlook in Windows XP Pro.  So, this is definitely the solution for anyone with the same problem.

Message 11 of 15 (5,902 Views)
Contributor

Re: Email works from Web mail but not Outlook

Are you saying that ATT can't support/isn't compatible with Outlook?

 

"...the webmail login blocks 3rd party email programs from connecting..."

 

 

Message 12 of 15 (5,117 Views)
ACE - Expert

Re: Email works from Web mail but not Outlook


ghb5719 wrote:

Are you saying that ATT can't support/isn't compatible with Outlook?

 

"...the webmail login blocks 3rd party email programs from connecting..."

 

 


Sort of.  He's saying that the mail server periodically requires CAPTCHA authentication.  The Outlook client cannot provide that.  You can provide that by periodically logging in to the WEBMAIL application an answering the CAPTCHA challenge.  Once this is done, the AT&T/Yahoo mail servers will allow the Outlook clients to connect.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15 (5,093 Views)
Contributor

Re: Email works from Web mail but not Outlook

This is unfortunate I have wasted so much time on this and am far from thrilled of the prospect of continually having to manage this special reset.  Believe it best I leave ATT

Message 14 of 15 (4,819 Views)
ACE - Expert

Re: Email works from Web mail but not Outlook

ghb5719 - No need to leave att. There are plenty of alternatives. It is better to have your e-mail free of the ISP so that it does not notice when you change ISPs. Also, it is a good idea to have more than one account. It is easy to juggle multiple accounts with Outlook.

I have a few att accounts, a few gmail accounts and an apple account managed with macmail.

Find a free e-mail account that you like & download your stuff from att & set the att account to forward any new mail to your new gmail account.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 15 (4,791 Views)
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