02-02-2013 6:24 AM
I am trying to get someone on the phone at ATT regarding an email address problem.
We are in the US Virgin Islands where ATT no longer has ISP service, just cell service and long distance. I have tried endlessly to reach someone about changing a password for a sub account . All they know is cell phone issues. I dial 800 400 1447 which refers me to 800 288 2020and lists every state in the union, then tells you to call another 800 number 222 0300. On that number is a recording that says due to an emergency they cannot except any calls and hangs up. This has been going on for some time and I am very frustrated.
Do you know of a blog where I might actually find a person to resolve this? The screen to manage the subaccounts is no longer.
Solved! Go to Solution.
02-04-2013 10:25 AM
I'm sorry to hear that your having trouble resetting your password. I have included three links below which I hope will assist you. The first two are informational and the third being a way to send a private message to our ATTCustomer care team if the first two links are of no help. Please include your name, an accessible email, phone number and the best time that you can be contacted. Please also allow up to 48 hrs for a response from a team member.
07-06-2013 4:16 AM
07-15-2013 7:13 PM
The original poster stated a very real problem, I have encountered that rediculousness several times in the past and now today. Once I spent two hours going in circles; I don't know how I finally got connected... to someone in India that I couldn't understand well and she didn't understand the problem, no solution at that time.
That stupid IVR needs to be fixed to accommodate the fact that there might be no phone number involved whatsoever, just an email issue. I have just webmail.... Really, I hate to be contentious, but surely many have been affected by this IVR thing, and how hard can it be for a company like ATT to fix such a thing.
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