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Email in my @att.net & Yahoo account inbox has been deleted for years prior to 2018?

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Email in my @att.net & Yahoo account inbox has been deleted for years prior to 2018?

I discovered yesterday that all email in my inbox for @att.net has been deleted for years prior to 2018.  I checked and the email in my inbox for the Yahoo account has also been deleted.  This is not a case of accidentally deleting the email.  Can anyone explain why this happened?  Better still, can the missing email be recovered?  Thanks for your help. 

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Accepted by davidbk
‎06-25-2018 10:14 AM

Re: Email in my @att.net & Yahoo account inbox has been deleted for years prior to 2018?

Greetings @BigredNC,


Thank you for bringing this to our attention.  Before asking for a restore, keep in mind:

  • We can only restore emails from the past 7 days.
  • You can’t cancel a restore request.
  • Restoration efforts aren’t always successful.
  • Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.

You should back up any important emails received or sent in the past 7 days.  I apologize for any inconvenience this may have caused.


Have a wonderful week.


Aaron, AT&T Community Specialist  


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Message 2 of 3
Contributor

Re: Email in my @att.net & Yahoo account inbox has been deleted for years prior to 2018?

This does NOT solve the problem! AT&T has deleted years worth of email, not me. You are responsible for restoring!

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