Contributor
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1 Message
Email in my @att.net & Yahoo account inbox has been deleted for years prior to 2018?
I discovered yesterday that all email in my inbox for @att.net has been deleted for years prior to 2018. I checked and the email in my inbox for the Yahoo account has also been deleted. This is not a case of accidentally deleting the email. Can anyone explain why this happened? Better still, can the missing email be recovered? Thanks for your help.
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
6 years ago
Greetings @BigredNC,
Thank you for bringing this to our attention. Before asking for a restore, keep in mind:
You should back up any important emails received or sent in the past 7 days. I apologize for any inconvenience this may have caused.
Have a wonderful week.
Aaron, AT&T Community Specialist
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montalbo22
Contributor
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3 Messages
5 years ago
This does NOT solve the problem! AT&T has deleted years worth of email, not me. You are responsible for restoring!
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Lindalgp
Contributor
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2 Messages
4 years ago
in is Oct 2019 and for the past 3 days in my 3 account with att all the email delete from the in box - I have spent literally 20+ hours and chatted with over 10 tech and not one can help. this has all but shut down my business. I even created a new account yesterday and it worked for 24 hrs then starting deleting too - we have tried on different computer and they keep going back to trying to fix Outlook but I really believe the problem in on the server as even without Outlook running I cant keep the emails on the sever - this is a nightmare
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_xyzzy_
Expert
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15K Messages
4 years ago
@Lindalgp
If you are running outlook, is the account configured as POP or IMAP?
For authorization are you using your account password, secure mail key, or OAuth(2)?
Is that one outlook client the only client accessing the email account (other than the webmail)?
Does the following summarize the problem?
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Lindalgp
Contributor
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2 Messages
4 years ago
We have tried passwords and key neither helped
Ys outlook was the only client
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_xyzzy_
Expert
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15K Messages
4 years ago
Your problem might be related to this problem.
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