Email contacts disappear

Tutor

Email contacts disappear

Today I noticed a problem with my email contacts missing in my sbcglobal.net/yahoo email account.  When I click on the contacts tab it says I have over 120 contacts and displays them all.  When I click on a list of contacts that I created it says the list is empty, then when I click on "all contacts" it says that I don't have any contacts.  Also, when a contact sends me an email, my inbox say 2 new emails, 0 from contacts.  Is anyone else having this problem or can explain what is going on?  Anyone from AT&T on this message board that can help?  Thanks

Message 1 of 45 (13,722 Views)
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Re: Email contacts disappear


csn279 wrote:

I've been having this same problem for some time now...finally reached someone helpful today at ATT customer service.  First, it seems like the problems started when I changed to the newer version of ATT mail.  I'm told they don't have all the bugs worked out yet!  Anyway, to solve my problem I had to 1) change my password, and 2) switch back to ATT Classic mail.  I had tried to do that on my own, but would always get a Feedback window instead.  Customer service helped me to bypass the feedback window and change my mail back to Classic mail.  All my contacts have been restored.

Hope this works for you!


A few added comments.  The "new AT&T mail"  (aka web mail) is several years old now.  There is yet another newer email client that isn't well behaved with the Contact list either.  I've heard from others and I have tried Classic Mail and while Contacts did appear better, eventually problems cropped up.  YMMV

 

I did a search on several other yahoo mail related forums and found that contact list problems have been around for years.

Message 16 of 45 (12,835 Views)
Contributor

Re: Email contacts disappear

I had the same problem but I contacted AT&T and we found out I needed to switch over to "Mail Classic" when you want to send out an email to all your contacts.  I'm a Avon Rep and I have 300 contacts and was getting so upset that I couldn't find them.  But now it works.  Go to "Options" on your email page and switch over.  Then switch back over to your regular email.  Has something to do with BETA which won't work with contacts.  Hope this helps!

Message 17 of 45 (12,775 Views)
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Re: Email contacts disappear

[ Edited ]

That's fine and I've heard about switching back, but....... this has been a long term problem and it should get fixed.

 

An update:  I'm now using the newest web mail and contacts have been working for the past 2 days.  A week or so ago they weren't.

 

And the BETA is no longer the BETA and that's the version that is now working for me now.   I don't have many contacts but none were working prior to a few days ago.

 

 

Message 18 of 45 (12,771 Views)
Contributor

Re: Email contacts disappear

I'm so glad I'm not the only one! I printed my contact list. Trying to switch back to classic but when I click on the button nothing happens. Guess I'll be making a phone call.

Message 19 of 45 (12,742 Views)
Contributor

Re: Email contacts disappear

I've been having a similar problem with my contacts especially when I want to add contacts to a particular category.  The new contacts appear when I first add them BUT when I come back to it another time, those "added" contacts are no longer there!  I spent an hour with an att.net Support Tech.  She said I have to use the Mail Classic version for my email.  Well, I did and it still did not work.  Then she said the problem is with AT&T and not the user.  Their engineers are working on the problem and should be corrected in a couple of hours.  Eight hours later, it's still not working! 

Message 20 of 45 (12,684 Views)
Tutor

Re: Email contacts disappear

I've decided that I will not add any new contacts to this email account and will probably use my gmail account.  I've already copied my contacts to gmail and should be good to go with that account.

Message 21 of 45 (12,667 Views)
Scholar

Re: Email contacts disappear

Today I'm getting a "Connection Timed Out" message when I click on Contacts.  Was working OK for a few days, now it's broke again.

 

 

 

 

Message 22 of 45 (12,642 Views)
Contributor

Re: Email contacts disappear

I am having the same problem.   One time the contacts are there and the next I am told "I have no contacts".  The addresses do not automatically fill in the address bar although they used to.  What is going on?  How do I switch back to Classic email?

Message 23 of 45 (12,618 Views)
Scholar

Re: Email contacts disappear

Today my Contact list is working again.  I changed nothing.  No switching back and forth from Classic, etc.

 

I will send yet another suggestrion to fix the contacts problems. 

Message 24 of 45 (12,609 Views)
Contributor

Re: Email contacts disappear

I am also having this problem.  When I first log in to "compose new message" my contact list will appear.  Then in a flash, they are all gone.  If I start to type in a name in the "To:" field, the name is surrounded by a red box,  as if this name is not in my contact list.  When I go to contacts, all my many contacts are gone, and the header says I have no contacts.  What can I do to fix this problem?

Message 25 of 45 (12,590 Views)
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Scholar

Re: Email contacts disappear


katmad wrote:

I am also having this problem.  When I first log in to "compose new message" my contact list will appear.  Then in a flash, they are all gone.  If I start to type in a name in the "To:" field, the name is surrounded by a red box,  as if this name is not in my contact list.  When I go to contacts, all my many contacts are gone, and the header says I have no contacts.  What can I do to fix this problem?


There are 3 things you can do.  #1 call support and report this.  #2 wait awhile (no kidding) and Contacts might start working again.  #3 submit a suggestion:  "please fix the contact list problems"

 

I have done all 3.

Message 26 of 45 (12,593 Views)
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Solution
Accepted by Phil-101 (Moderator)
‎09-30-2015 1:39 AM

Re: Email contacts disappear

Discovered something.

 

When I've had problems with my contacts, I've noticed that my profile photo wasn't appearing in the upper left corner of my web mail screen.  I went to my Profile then back to web mail, did a refresh and shortly thereafter my photo appeared and contacts were OK.

 

It appears there needs to be a "connection" between one's Profile and Web Mail for Contacts to work properly.

 

I've done the above procedure several times and each time it has worked.  Maybe this will work for you too.

Message 27 of 45 (12,415 Views)
Contributor

Re: Email contacts disappear

I followed Senior Newbie's post and it worked for me also.  Thanks Senior Newbie.  I wonder why the prfile is linked and how it works?  FYI, I was only having this problem on in MS IE8 and 9.  The autocomplete and stored contacts work fine on Google Chrome all the time, so somehow it also seems linked to MS IE.  . 

Message 28 of 45 (12,395 Views)

Re: Email contacts disappear

The contact problem hit me yesterday.  Is anyone out there getting any results by contacting AT&T?

Message 29 of 45 (12,347 Views)
Scholar

Re: Email contacts disappear


WestMichigan wrote:

The contact problem hit me yesterday.  Is anyone out there getting any results by contacting AT&T?


Did you try the Profile procedure described a few notes above this one?  It seems to have worked for all that have tried it.

Message 30 of 45 (12,344 Views)