01-25-2017 7:10 AM - last edited on 11-22-2017 7:40 AM by ATTCustomerCare
Email, Mail Client, Website & Features Troubleshooting
Checking our email is another way we communicate and it is very important! If you are having trouble with your email, not to worry, we have you covered. Below are some fixes for common email concerns and issues!
If you have additional tips, please post them below!
Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device
|Incoming Mail Server (IMAP)||
|Outgoing Mail Server (SMTP)||
E-mail address - Your full e-mail address (email@example.com)
Password - Your account's password
Requires authentication - Yes
Email Not Going Where It Is Supposed To?
WebMail and Features Troubleshooting
3rd Party Mailbox Troubleshooting - (Outlook, Apple Mail, Mozilla Thunderbird)
Using a 3rd party Mailbox? Below are a few recommendations that may resolve the trouble you are having. Click here for Mailbox setup information. AT&T does not officially support or troubleshoot mailboxes/ clients like Outlook.
For those of you using Evolution and having issues sending email, go into setting and find Disable Settings For All POP3 Extensions and select it.
Having trouble with Outlook, check out this thread from one of our community members.
If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. To verify your canceled AT&T Internet account is in good standings, click here to chat with us. If you break terms and conditions, the email will be deactivated.
The spellcheck feature is no longer supported via web mail and now defaults to the browser spell check option.
Having issues with your password? Click here to reset your AT&T email and Free Member ID.
ChrisZ, AT&T Community Specialist
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
Solved by: Go to Solution.
12-28-2016 4:10 PM
In the never ending degredation of Yahoo Mail, the ability to consolidate mail seems to have been sabotaged again. I've spent the better part of the afternoon trying to find someone who knows enough about the webmail client to at least open a trouble report but no one seems responsible.
I used the "Accounts" entry in Settings to add two other ATT accounts. Until Christmas Day, I could "Check Mail" and pull mail from those other accounts into my mailbox. This no longer works. For one account, I get an error message about the server name, for the other nothing happens.
The pop mail server shown is pops://pop.mail.yahoo.com:995. If I change it to pop.inbound.att.net, I don't get an error message but get no mail either. Does anyone know how to get this back working?
12-30-2016 11:13 AM
Are you able to change the option to inbound.att.net to see if there it works at that point?
12-30-2016 12:35 PM
I've tried several things over the past several days. "inbound.att.net" is insufficient because the server requires a secure connection. I set it to "pops://inbound.att.net:995 which resulted in pulling 250+ (dating from October) over and over, then nothing. There is new mail in that box but it's now been 24 hours since anything came.
I spent over 3 hours on the phone with various ATT reps yesterday and not one of them had the any understanding whatsoever of this feature. One person tried to help by reading instructions that were apparently outdated because they didn't match the screens. Twice I was transferred to a fee based "help" (for a problem that is clearly a fault in the mail system) only to be disconnected. During the last call, I asked to speak to a supervisor and was told that someone would return my call in 15 minutes -- an never received any callback.
I do not understand why I am paying ATT for such inferior service. There does not seem to be any interest in actually solving the problem. If an issue cannot be solved via FAQs, the customer is completely on his/her own -- there is apparently no escalation process and no way to actually file a report about a broken function. Someone somewhere should be responsible for this but whoever that is must have a pretty easy job because the tech support organization doesn't have the slightest idea of how to get there.
12-30-2016 2:03 PM
We apologize about the issues. With the other accounts in question, are they AT&T accounts? In the meantime, we suggest using a 3rd party E-mail program, like outlook, to consolidate your accounts.
12-30-2016 2:35 PM - edited 12-30-2016 3:02 PM
The extra accounts are both associated with my ATT Uverse account. As I stated in my original message, this worked fine until Dec 25. Something changed on that date.
I actually prefer to use Outlook and do for my personal mail. I have no desire whatsoever to download hundreds of promotions and ads every week into my offline store. I use this additional accounts feature in one of my web mail accounts (which is largely devoted to that sort of mail) to be able to manage my personal mail from secondary computers and while traveling.
I suspect that this feature has been permanently broken by whatever happened over Christmas weekend. The ability to add accounts was dropped without notice last fall (see my previous message) and now accounts that were already there and working have been broken.
The Yahoo! development team will probably say that this feature has been superceded by the ability to switch accounts ...which is wrong. I don't want to be clicking around from mailbox to mailbox: I want to be able to see at a glance, what has come in from different sources and take appropriate action.
Again, I don't know why we are paying ATT for such an inferior mail service. I'm well aware that I can go to GMail or elsewhere but then....what am I paying for here? Every time something changes at Yahoo!, customers are told that ATT has no control. Why are they paying Yahoo! anything then? And why can't ATT representatives at least be aware (and customers notified) when these things are changed/discontinued?
12-30-2016 2:43 PM - edited 12-30-2016 2:45 PM
Please note that this page - https://www.att.com/esupport/article.html#!/email-support/KM1010559 - was problematic when I posted about problems over a year ago and is still there misleading customers. There is currently no way for anyone to "Get all your email in one place with AT&T email".
12-30-2016 3:19 PM
I want what Yahoo! and ATT advertise:
"Multiple Mailboxes in Yahoo Mail lets you manage multiple email accounts without having to switch between them, for a seamless email experience. It’s fast and easy to read, compose, and sort all your email across all your mailboxes. You can also search across mailboxes and find the photos, files, messages, or people you’re looking for without having to switch between email accounts."
12-30-2016 3:37 PM
This is another longstanding problem about which I've never received an answer: Why doesn't the search icon next to the sender's name in the mail list do what it says. In other words, why doesn't "Search for messages from this sender" do an actual search in the "From" field for the specified email address? The same thing happens if I open a message, hover over the Sender's name then select "Search emails". Instead of getting a search for that specific e -mail address, what I get is an key word search using OR operators. That means I have to refine everytime.
This is a problem for anyone who is trying to actually manage his/her mailbox and weed out old, unwanted items. When I search for messages from a vendor for example, the exact email address is important. I don't want to see messages relating to actual correspondance with customer service mixed in with the daily onslaught of ads. What's the point of that icon if not to help people do efficient searches?
01-04-2017 5:21 AM
We tested the search here and did not see an issue. Make sure you have the latest browser update.
01-04-2017 10:18 AM
It has nothing to do with the browser, please test again.
The easiest way to test this is to start with a list of message from different addresses in the same organization (eg. info, promo, customer service, etc.) @company. Open one, highlight the sender field then search from one of them, the result will include all because it is doing a keyword OR search. The only way to get an exact sender search is to manually type it in the Sender field on the refine panel or to start the search by manually using the operators -- "from:address@domain". The point though is that the search icon next to the Sender field (or in the header detail) doesn't do a sender sarch.
This has been true every since mail was "improved" -- it's a sloppy implementation of search.
01-04-2017 10:46 AM
Also, if you search using the icon next to the Sender name then delete all, you will get a message saying that there are no messages with the keyword [whatever], not that there are no more messages from [whatever]. And if you use the refine search, you'll note that the from field is blank...because the search is not an actual from search
01-04-2017 11:06 AM
BTW - I reported this a year and a half ago. Sometimes it seems that the AT&T reps blame "the browser" for everything rather than actually testing the scenarios as presented. It's a wonder that anything ever gets fixed since the people who are responsible for forwarding problems routinely dismiss real issues.
This is a bad problem because it makes the user do much more work than should be necessary. If I can't automatically separate the promotional messages from actual correspondence with a company, I can't keep track of important mail. Even if I filter promotional messages into a separate folder, I still can't search and delete them in one go because the search is not limited to that folder.
And again...it hasn't always been this way. Before mail was "improved", these built-in searches worked properly.
01-04-2017 11:39 AM
So...are we supposed to just forget about every getting this feature to work? Is there at least a proper channel to report it as broken? And why is the AT&T "help" information more than a year out of date? Bottom line: who is reponsible for seeing that AT&T customers actually get what AT&T advertises?
01-23-2017 12:35 PM
In My ATT Yahoo Mail, when I send an Email and click on TO, CC or BCC, a few of the addresses in my conact list do not populate the TO, CC and/or BCC address line (I think when this happens correctly the term is 'auto-complete'). These addresses are in my contact list, but I cannot get them to post in my Emails. I have tried deleting them from my contact list and re-adding them and also deleting them and then restoring them from my Deleted Contact List, but nothing is working. There are other contacts that do work.
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