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Posted May 17, 2013
2:59:49 PM
Email Password Reset
Edited by ATTDmitriyCM on Aug 19, 2013 at 2:01:17 PM

I noticed that my email account had been possibly hacked yesterday. I have tried to reset my password with the security question that I provided but it is saying that they are wrong. Is there any way that I can have a temporary password sent to an alternate email or am I out of luck on retrieving my emails?

I noticed that my email account had been possibly hacked yesterday. I have tried to reset my password with the security question that I provided but it is saying that they are wrong. Is there any way that I can have a temporary password sent to an alternate email or am I out of luck on retrieving my emails?

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Email Password Reset

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May 20, 2013 9:00:00 AM
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Edited by ATTDanW on Sep 1, 2016 at 8:56:01 AM

dsmith0822,

 

I will include the steps to take to recover your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

Email password change or reset

 

Learn about your free att.net email account

 

 

James

 

(Note: edited to update URLs)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

dsmith0822,

 

I will include the steps to take to recover your email account.

 

My AT&T email account may have been hacked, phished, or compromised

 

Email password change or reset

 

Learn about your free att.net email account

 

 

James

 

(Note: edited to update URLs)

Re: Password reset

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May 20, 2013 12:45:16 PM
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Community Support

Hi dsmith0822,

 

Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you shortly to assist.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi dsmith0822,

 

Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you shortly to assist.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Password reset

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Aug 15, 2016 6:12:52 AM
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I am having the same issue. I have bad information of email to send reset to.
I am having the same issue. I have bad information of email to send reset to.

Re: Password reset

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