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Friday, May 20th, 2016 6:26 AM
Early termination fee?
What is the early termination fee??
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Janjan
Contributor
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2 Messages
8 years ago
Since I've been satisfied with my mobile service as well as Direct TV, I thought I could get a bundle of TV and Wi-Fi in my new apartment on L Street in Sacramento. While the Wi-Fi was being installed, the Direct TV guy said my unit was facing the wrong way and they couldn't install TV. I called ATT to find out about Uverse but found out service did not reach my area. Bottom line, I couldn't get a bundled package, which I really want. Now I want to cancel the ATT Wi-Fi and go elsewhere for my bundle. Found out from people in our building that Comcast works the best for our area.
I have been calling 800-288-2020 since I understand this is the customer care number. For the past 40 minutes, no one has cared, since I've been on hold the whole time.
I am very, very disappointed with ATT's lack of responsiveness, and lack of service to the area (this is Sacramento, the Capitol of California!).
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Janjan
Contributor
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2 Messages
8 years ago
Okay, so I have to admit that in spite of the long wait on hold, the person I finally talked with was terrific. Her name is Nicole and she sure did exceed expectations in politeness, quality of service, and handling the problem. Thank you Nicole!
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9k9k9k
Contributor
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1 Message
7 years ago
i took direct tv with package deal with wireless phone service after it was put i found out that my alarm sevice would not work as it is adt and req a landline phone line so with the package i had to cancel service i know there is fee but i had a good reason & i dont think the full fee should be appled as i am unable to use the sistem thanks carol carpenter 3132 s 7th st , terre haute in 47802
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JazzAzz
Scholar
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98 Messages
7 years ago
I believe that ADT has equipment that can make it work with a cell phone, service. Call them and check into it. They are the dominate player and if they don't no one does, but I know that it does exist. Good Luck!!!
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Tinkerbelle1
Tutor
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2 Messages
7 years ago
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Tinkerbelle1
Tutor
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2 Messages
7 years ago
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Disgusted007
Contributor
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1 Message
7 years ago
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DOBSONGL
Tutor
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2 Messages
6 years ago
Doing my annual duty as an AT&T customer, I contacted AT&T in December of 2017 regarding my AT&T services. I was given assurances from AT&T customer service agent that my bill was going to be “close” to what I was paying in 2017. However, when I received my bill in December and the bill had increased over 40%.
I contact billing again, I was told that they would make “adjustments” so I would receive the pricing I had before and I would receive an email verifying those changes. Guess what? No email. I contacted AT&T again. I was assured that an email would be coming any day. Guess what? No email and the pricing remained the same.
I made several more calls on a monthly basis to billing regarding charges on the AT&T bill. I was transferred to “retention” where I was told an adjustment would be made. Each time I received a bill without any changes. The ultimate phone call to billing was in March when I was put on hold twice for over 10 minutes each. I surmised that she was hoping I would hang up. Since she could not shake me from the call, she arranged a call back the next day. Guess what? No call.
As a customer of AT&T for over 12 years I have never been treated more poorly by your customer service. In fact I never have been treated more poorly by any of our vendors. In my calls I would asked the agent why would I pay 40% more for phone service, when I had Spectrum constantly contacting me to switch (and for a lower price). I trusted AT&T would try to make good on their word, but apparently AT&T had changed.
I will NOT pay for the $315.00 termination charge. I already have paid over $100 more per month on the phone bill. If your billing agent would have been honest initially about the pricing, I would have left in December of 2017. All my time wasted with dishonest agents afterwards just made matters worst. You definitely lost a customer for life.
I insist that you listen to the phone conversations of all my calls to your billing department and once you listen to them, I know you will be greatly ashamed and recognize any termination charges should be removed.
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DOBSONGL
Tutor
•
2 Messages
6 years ago
Doing my annual duty as an AT&T customer, I contacted AT&T in December of 2017 regarding my AT&T services. I was given assurances from AT&T customer service agent that my bill was going to be “close” to what I was paying in 2017. However, when I received my bill in December and the bill had increased over 40%.
I contact billing again, I was told that they would make “adjustments” so I would receive the pricing I had before and I would receive an email verifying those changes. Guess what? No email. I contacted AT&T again. I was assured that an email would be coming any day. Guess what? No email and the pricing remained the same.
I made several more calls on a monthly basis to billing regarding charges on the AT&T bill. I was transferred to “retention” where I was told an adjustment would be made. Each time I received a bill without any changes. The ultimate phone call to billing was in March when I was put on hold twice for over 10 minutes each. I surmised that she was hoping I would hang up. Since she could not shake me from the call, she arranged a call back the next day. Guess what? No call.
As a customer of AT&T for over 12 years I have never been treated more poorly by your customer service. In fact I never have been treated more poorly by any of our vendors. In my calls I would asked the agent why would I pay 40% more for phone service, when I had Spectrum constantly contacting me to switch (and for a lower price). I trusted AT&T would try to make good on their word, but apparently AT&T had changed.
I will NOT pay for the $315.00 termination charge. I already have paid over $100 more per month on the phone bill. If your billing agent would have been honest initially about the pricing, I would have left in December of 2017. All my time wasted with dishonest agents afterwards just made matters worst. You definitely lost a customer for life.
I insist that you listen to the phone conversations of all my calls to your billing department and once you listen to them, I know you will be greatly ashamed and recognize any termination charges should be removed.
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pjmadison
Contributor
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2 Messages
5 years ago
If you are moving and your new address does not have internet service available with ATT would you still have an early termination fee? I would prefer to keep with ATT but it's simply not available at the new address. A $100+ early termination fee because internet is not available seems unreasonable.
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