AT&T Community Forums

EMAIL ISSUES WITH ATT.NET..

I Cannot access my email. It continues to Recycle asking me to Reset My password which I have multiple times. This has been going on for a week. I have called 611 on 3 different occasions and they tell me an hour into each call that their 3rd Party server is still down. So frustrating. I need to either change my email or wait it out. ANY ONE ELSE WITH THE ISSUE? I have tired using Internet explorer , Firefox and Yahoo. Its going to very difficult to change my email address as I have had all my important emails going there for years.

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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231.3K Messages

5 years ago

Hi @Phoo76,

Sorry for the trouble with your login ID. Visit this link to help you locate your ID. AT&T has you covered! If your email address is linked to your AT&T Access ID, changing your AT&T Access ID password will automatically change your email password and vice versa. Check out the information in this link to learn how!

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

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swindle0119

Tutor

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7 Messages

5 years ago

Was this resolved? I've been without email over a week with the same issues. It keeps circling back asking me to reset user id or password.

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sobrboy86

Contributor

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1 Message

5 years ago

these comments from customer service are STUPID, obviously they just send a canned message and dont read the problem, SO LISTEN CLOSELY I KNOW MY USERNAME AND PASSWORD, It keeps circling back asking me to reset user id or password. FIX IT ALREADY

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bbckenpo

Contributor

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2 Messages

5 years ago

I have the same issue. Can only access my E-Mail via att.net or att.com // reset password multiple times with no resolution. Rep says they dont support 3rd party email clients. This is not the issue ATT. I have multiple E-Mail addresses with att and only happens to 1 all the time. IT IS NOT AN EMAIL CLIENT ISSUE!!!. I can access all my but 1 address with all email clients and andriod. Please fix the issue. Thanks

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twotrees

Contributor

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1 Message

4 years ago

Cannot log in to prodigy.net email account. This has been happening on and off for many months. ATT website asks me to reset password. Maybe someone here can help.Tired of ATT customer service, over 2 hours on phone today and still cannot access email on phone.

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