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DNS issues using Outlook 2011 for Mac


DNS issues using Outlook 2011 for Mac

Does anyone know the proper DNS settings in Outlook to use for my ATT email with the domain @SBCGlobal.net?


I keep getting the following error message: Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.

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Re: DNS issues using Outlook 2011 for Mac

Hello @EsteroHome

We understand you're having an issue with DNS settings. We can help. Check out this article that can help troubleshoot your email issues and it also provides correct settings for email accounts.

Charles, AT&T Community Specialist

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ACE - Expert
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Accepted by EsteroHome
‎05-05-2019 12:36 PM

Re: DNS issues using Outlook 2011 for Mac

Except for your outlook problem do you otherwise have internet access?  For example is your browser having any problems?  If not then you don't have a DNS problem.


First verify that your account and password even still work if you try to log into the webmail through start.att.net.  Click the mail icon in the upper right and try to log in.  If you cannot you need to straighten that problem out.  For example change your password to see if that clears the problem.   No sense dealing with the client if the webmail doesn't even accept your login.


For email client apps (outlook in your case) server settings are documented here.  Compare them with what you have.  More detailed instructions for outlook can be found here.  Although those are for outlook 2010 they can't be that much different for outlook 2011.


Note both the server settings and detailed instructions suggest using a secure mail key in place of your account password.  So you might want to do that.  If you had to change your account password to be able to log into the webmail you would have to change it in your client too so you might as well try the secure mail key in the client instead.


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