Customer Chat

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Teacher

Customer Chat

I tried to do a live chat a few minutes ago....I was disconnected.....went in and redid all the informatiion....was connected to a different person.....then get a message I was not connected!  Guess it must have been quitting time - because now the live chat box is no longer on the page!  Frustrating!

 

I was trying to express my displeasure with the 'new, updated' mail format!  When I reply to a message....the original message disappears....and I get the reply I made in the inbox.  I cannot locate the original messages!  My replies should appear under the 'sent' box.....

 

Please fix this or return to the old way! 

Message 1 of 5 (1,118 Views)
Community Manager

Re: Customer Chat

I don't have the new email to test it with yet, but try switching your "View" option to "Tabs" from "Recent", from a tutorial video, it sounds like "Recent" view puts all emails into conversations, so it's possible that your sent emails get grouped with others to/from that recipient.

 

Thanks,

Dmitriy


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Message 2 of 5 (1,073 Views)
Teacher

Re: Customer Chat

It didn't work! I still have a bunch of non-related messages under Me!!! Frustrating!

 

Message 3 of 5 (1,054 Views)
Community Manager
Solution
Accepted by topic author Okiepal
‎09-30-2015 1:39 AM

Re: Customer Chat

How about Settings - uncheck "Enable Conversations"? I'm sorry, I don't have this email myself, so I'm only guessing based on what I see in the tutorial or from other users on the Forums.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (1,042 Views)
Teacher

Re: Customer Chat

I think that helped!  It seems like the 'me' are removed from my email, etc.  I much prefer seeing my address, etc that Me!!!  It was crazy seeing 'me' as sender or receiver.

 

Thanks for your help!

Message 5 of 5 (1,031 Views)
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