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Cannot switch between email inboxes in yahoo mail

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Cannot switch between email inboxes in yahoo mail

I used to be able to switch between my 2 email accounts in yahoo mail. I would open one account, read and respond to those emails with that email address, then click on on my name, upper right side of page, and it would pull down my 2 accounts, I would click on second account and that page would open with al those emails. Now, I cannot do that at all without first signing out, having togo to the ATT login page and reentering all my sign in id's again. And even then it will only keep going back to my first account. Any ideas what is going on? I man Apple Mac desktop user.It seems to only be happening on my desktop, not my iPad or iPhone. Thanks in advance for any ideas and help!

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Message 1 of 112
Administrator

Re: Cannot switch between email inboxes in yahoo mail

Hi @gaichinger,

 

If you are using a mail client to retrieve your E-Mails, check your setting for each E-Mail address. You can Manage your Email using the myAT&T app. Simply login and follow the steps below. Log on to app. Select My plans & features. Hit the “plus” drop down button next to your Internet service. Select Manage my network & email. Learn more about managing your E-mail account on our website. 

 

Lafayette, AT&T Community Specialist


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Message 2 of 112

Re: Cannot switch between email inboxes in yahoo mail

I have this exact problem and the solution did not solve it.  I don't want the accounts to be linked because one of the accounts is personal and one is business.  Thanks

Message 3 of 112
Teacher

Re: Cannot switch between email inboxes in yahoo mail

This is not actually addressing the problem stated. The answer provided in discussion is not the correct answer for what is being asked. Lets say you have "Two" AT&T email or Yahoo email accounts. When you are logged in "one" of the AT&T email accounts, and you click on "Add or Manage" email accounts, and you have the option to "add" or "log-in" to your other email account. When you attempt to log in with your credentials to the other email account, with your username and password, it re-directs you "back' to the "first" logged-in email account page, where you started, but does not allow you to toggle or switch back and forth between "Both" your email accounts. The "Manage" accounts feature is not working correctly. It has worked up until just recently.

Message 4 of 112
Tutor

Re: Cannot switch between email inboxes in yahoo mail

MARK _SR  I'm experiencing the exact same problem precisely as you've described.  And yes, as you mentioned, it is a recent occurrence. Thanks!  

Message 5 of 112

Re: Cannot switch between email inboxes in yahoo mail

I have found that if you clear your cookies and history, it works ok. At least it did for me! Good luck.
Message 6 of 112
Tutor

Re: Cannot switch between email inboxes in yahoo mail

Thanks 78. It worked for me also. Being a Chrome user, I deleted cookies, etc - for the last 4 weeks, it took a few minutes.   Good luck to you too.  

Message 7 of 112
Mentor

Re: Cannot switch between email inboxes in yahoo mail

I am using Chrome and even tried it on Edge and still doing the same thing. Also cleared my browser and deleted all cookies. Any other suggestions?

Message 8 of 112
Tutor

Re: Cannot switch between email inboxes in yahoo mail

Yes, it seems I was premature with the deleting cookies, etc. solution - the problem has returned.

Further research:  https://forums.att.com/t5/AT-T-Internet-Email-Security/unable-to-switch-email-accounts-on-my-chromeb...

One ATT contributor wrote that Yahoo had made a change and suggested use multiple browsers.  All Yahoo

documentation seems to indicate multiple concurrent accounts were still available.

Hmm.   

Message 9 of 112
Tutor

Re: Cannot switch between email inboxes in yahoo mail

This is not the correct solution.

Message 10 of 112
Teacher

Re: Cannot switch between email inboxes in yahoo mail

So frustrating.  I am experiencing the same problem.  This happened last month too.  Then it corrected itself and now we have the same problem again

Message 11 of 112
Mentor

Re: Cannot switch between email inboxes in yahoo mail

Same here. It happened last month, corrected itself and now doing it again. Frustrated with AT&T and their lack of support on this issue.
Message 12 of 112
Mentor

Re: Cannot switch between email inboxes in yahoo mail

Apparently there is no solution because the AT&T technical department either does not understand what's happening or understand what's happening but have no solution.
Message 13 of 112
Teacher

Re: Cannot switch between email inboxes in yahoo mail

Desktop problem.  We have multiple emails personal and business.  Have been able to stay signed in to all and switch via a pull-down menu within an email or on the Yahoo screen.  Now it just keeps displaying the same account.  Had this same problem a few weeks ago.  Tried clearing cache, etc.  Nothing works.  Last time it self-corrected after a day or so.  It's been 2 days this time. 

 

Doesn't work in Firefox, Edge or IE

 

When it happens,it asks you to sign in again but the sign-in screen is not the usual one.  It has a small square in the upper right and opposed to the one with a larger box.  The URL seems to be different as if it's redirecting.

 

The work-around we use is

1, go to Yahoo

2.  sign out

3.  quickly click on the Yahoo logo in the toolbar again (if you don't it goes to an error screen!)

4.  sign in under a different email - sometimes this screen loops for you to sign in again, but it eventually gets there

5.  at the moment we're using Edge, IE (old version of email) and Firefox with a different email up in each.

 

Really not acceptable ATT and Yahoo!

 

Message 14 of 112
Mentor

Re: Cannot switch between email inboxes in yahoo mail

Same here I have 3 different browsers for 3 different emails. Seems that if someone in the Netherlands can crack into my account, Yahoo and ATT should be able to fix this.
Message 15 of 112
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