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Cannot login into prodigy.net email

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Cannot login into prodigy.net email

I have been unable to login to my prodigy.net email on a computer since Thursday June 6, 2019.  Typically I login into it via yahoo.  For whatever reason I was logged out on Thursday and whenever I try to log back in, it takes me to an AT&T page.  If I try to login with my prodigy email and password it tells me that it is invalid.  I am not sure if at some point I had AT&T for internet service.  I can say for a fact it hasn't been for at least 4 years.  How can I get this fixed?  

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Message 1 of 5
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Accepted by TKH2802
‎06-18-2019 7:53 AM

Re: Cannot login into prodigy.net email

Hi, @TKH2802.

 

We can help you regain access to your email account. Please attempt to log in via att.net and let us know if you get the same results. 

Also have you attempted to reset your password recently?

 

Ariel, AT&T Community Specialist 


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Message 2 of 5
Tutor

Re: Cannot login into prodigy.net email

Ariel,

Originally, we were unable to reset the passwords for either of the accounts. After your response, we decided to try again and were able to reset the passwords and access the accounts. Thank you so much!!

Message 3 of 5
Contributor

Re: Cannot login into prodigy.net email

I am having the EXACT SAME PROBLEM! How did you resolve this?? HELP!!

Message 4 of 5

Re: Cannot login into prodigy.net email

I just had this problem yesterday, suddenly, and couldn't get it fixed after at least an hour of trying with customer support, with multiple attempts to reset my password, so a problem ticket was sent to 'expedited', but I happened to look later that day into my History folder on my browser, and there were entries shown there where I had previously logged into my email, so I clicked on one of them, and suddenly I was into my email!  I then tried logging in with the last reset password that we'd tried, and that now worked. Perhaps this will help others too.

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