Explore & discover

Helpful Links

Cannot access snet.net (a sub of att.net) email, account has been active for years

Highlighted
Contributor

Cannot access snet.net (a sub of att.net) email, account has been active for years

After very many years my account seems to died! It started on my phone Friday (2/8/19), it said the password was wrong. I blamed the phone and ignored it. Now, I cannot access the account on any device or in any browser. So, I tried to reset the password. Hmm, not so easy. On Chrome I waited a half hour, on Edge its been 45 minutes and I have the same screen "Please give us a moment. We're almost there."  Can anyone please help me. I truly need to access this account as soon as possible.

Thank you.

105 Views
Message 1 of 3
Administrator

Re: Cannot access snet.net (a sub of att.net) email, account has been active for years

Hey @cstarch,

 

Let us see if we can help!

 

Several users have reported the same issue when logging into their AT&T mail and our engineering team is looking into fixing this as soon as possible. Some users have had luck using login.yahoo.com to sign in. You may also be able to download mail on your email client by updating your IMAP settings to the ones listed in our Email Troubleshooting forum post.

 

Please let us know if this helped!

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Cannot access snet.net (a sub of att.net) email, account has been active for years

Thank you but this did not help me on my iPhone. Or my iPad.
It is very disheartening to have been a customer for so many decades and then have AT&T just desert us and now they have taken away my primary email with absolutely no warning!
First you scurry away in the middle of the night and now this!
Perhaps I should change my cell service before something goes awry there also.
Oh, and my Digital Life account.

Message 3 of 3
Share this topic
Share this topic
Announcements...
Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!
Additional Support