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Cannot Reset Password


Cannot Reset Password

I think my account may have been hacked and the password changed or something. In any case, I cannot get into my account with the last password, and when I try to reset the password it gives me this message: "Looks like we don't have a secure way to recover your password.." Is there any way to recover my account at this point?

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎01-28-2019 8:51 AM

Re: Cannot Reset Password

Hi @bb4Jesus!

Thanks for reaching out to us! We understand the need to protect your account from security threats. To get started, please view this article to get tips on how to Recover a hacked or hijacked email account.

You can also view this article on How to Reset your Email Password using myAT&T.

Let us know if this helps!

Yetty, AT&T Community Specialist

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