Explore & discover

Helpful Links

Cannot Reset Password on ATT.net email account


Cannot Reset Password on ATT.net email account

I have a really old att.net email account.

Set up many years ago when we were still using Dial-Up.

However it, still gets used weekly at minimum.


For some reason, now when I try to log in I get a message as if the User ID or Password is incorrect.


After 3 tries I get a message that my AT&T Access ID has a temporary protection lock.

To Unlock it, Reset Your Password.




When I try to reset my password.

The only option I get is to answer the security questions.

Which of course I do not remember the answers to.


I do not get the Mobile Phone Text or Alternate Email options for the temporary password because neither were probably ever set up on this email account.


So my questions are:

How can reset my password?


How or Who can I contact ATT to get it reset?



Message 1 of 4
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-04-2019 10:34 AM

Re: Cannot Reset Password on ATT.net email account

Hi @KWJ041063!

We'd love to help you with your email concern? Is the email still linked to any AT&T account? If yes, we suggest that you reset your password using myAT&T.

You can view this article to get details on How to Reset your Email Password using myAT&T.

Hope this helps!

Yetty, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4

Re: Cannot Reset Password on ATT.net email account

If AT&T actually cared why are so many people having trouble? I want to log in so I can cancel this lousy service.

Message 3 of 4

Re: Cannot Reset Password on ATT.net email account

I also have an old account that I can't access.  I tried the suggested password reset interface and  I know the answer to my security questions.  BUT the process at My ATT does not conclude properly - endless progress indicator with no resolution!!!  Argh.  

Message 4 of 4
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support