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Cannot Reset Password on ATT.net email account

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Cannot Reset Password on ATT.net email account

I have a really old att.net email account.

Set up many years ago when we were still using Dial-Up.

However it, still gets used weekly at minimum.

 

For some reason, now when I try to log in I get a message as if the User ID or Password is incorrect.

 

After 3 tries I get a message that my AT&T Access ID has a temporary protection lock.

To Unlock it, Reset Your Password.

 

 

 

When I try to reset my password.

The only option I get is to answer the security questions.

Which of course I do not remember the answers to.

 

I do not get the Mobile Phone Text or Alternate Email options for the temporary password because neither were probably ever set up on this email account.

 

So my questions are:

How can reset my password?

or

How or Who can I contact ATT to get it reset?

 

Thanks!!

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-04-2019 10:34 AM

Re: Cannot Reset Password on ATT.net email account

Hi @KWJ041063!

We'd love to help you with your email concern? Is the email still linked to any AT&T account? If yes, we suggest that you reset your password using myAT&T.

You can view this article to get details on How to Reset your Email Password using myAT&T.

Hope this helps!

Yetty, AT&T Community Specialist


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Message 2 of 3

Re: Cannot Reset Password on ATT.net email account

If AT&T actually cared why are so many people having trouble? I want to log in so I can cancel this lousy service.

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