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Cannot Reset Password on ATT.net email account

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Cannot Reset Password on ATT.net email account

I have a really old att.net email account.

Set up many years ago when we were still using Dial-Up.

However it, still gets used weekly at minimum.


For some reason, now when I try to log in I get a message as if the User ID or Password is incorrect.


After 3 tries I get a message that my AT&T Access ID has a temporary protection lock.

To Unlock it, Reset Your Password.




When I try to reset my password.

The only option I get is to answer the security questions.

Which of course I do not remember the answers to.


I do not get the Mobile Phone Text or Alternate Email options for the temporary password because neither were probably ever set up on this email account.


So my questions are:

How can reset my password?


How or Who can I contact ATT to get it reset?



Message 1 of 3
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-04-2019 10:34 AM

Re: Cannot Reset Password on ATT.net email account

Hi @KWJ041063!

We'd love to help you with your email concern? Is the email still linked to any AT&T account? If yes, we suggest that you reset your password using myAT&T.

You can view this article to get details on How to Reset your Email Password using myAT&T.

Hope this helps!

Yetty, AT&T Community Specialist

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Message 2 of 3

Re: Cannot Reset Password on ATT.net email account

If AT&T actually cared why are so many people having trouble? I want to log in so I can cancel this lousy service.

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