Cancel dial up service and keep email address active (open portal)

Contributor

Cancel dial up service and keep email address active (open portal)

It is my understanding that I can cancel my dial-up internet account with AT&T but keep my email account @att.net active at no charge.  Is this true?  If so, how do I go about this?  Thank you.

Message 1 of 20 (21,234 Views)
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Cancel dial up service and keep email address active (open portal)

[ Edited ]

According to the Internet Terms of Service which applied to you as an AT&T Dial Customer


This Terms of Service & Terms of Use (“Agreement”) along with the AT&T Acceptable Use Policy,  the AT&T and Yahoo privacy policies, and the other documents incorporated by reference herein,set forth your obligations, AT&T’s obligations, and the rules you must follow when using the att.net portal and/or e-mail (“Site”) and/or AT&T U-verse High Speed Internet, AT&T High Speed Internet, AT&T High Speed Internet Business Edition, AT&T High Speed Internet Direct, AT&T High Speed Internet Business Edition Direct, AT&T Dial, FastAccess DSL, FastAccess Business DSL, Wireless Broadband provided by BellSouth Entertainment, LLC, BellSouth® Dial Internet Service (“Service(s)”).

=====//=====//=====//=====// BREAK //=====//=====//=====//=====

5. Termination or Cancellation of Service
a. Cancellation of Service by Customer. When you purchased the Service, you agreed to a specific price and plan, which may have included a term. You agree that if you cancel your plan before the end of the term, you will pay the early termination fee associated with that plan. At the conclusion of your term or if you did not sign up for a term plan, the term for your Service will be month-to-month. When you cancel your service, your account ID e-mail address will remain active, as will all e-mail subaccounts you have created. The e-mail accounts may be accessed from the att.net website.


 

Based on this information, once you cancel your Dial service, you should retain access to your AT&T Yahoo Email via the att.net website. Your account will be converted into a free, basic account -- no access to additional or premium features, such as AT&T Internet Security, etc. You may also lose POP access -- so if you use Outlook, you may no longer be able to check your mail using Outlook. 

Message 2 of 20 (21,176 Views)
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Cancel dial up service and keep email address active (open portal)


@Pluff Daddy  wrote:

It is my understanding that I can cancel my dial-up internet account with AT&T but keep my email account @att.net active at no charge.  Is this true?  If so, how do I go about this?  Thank you.


 

From AT&T support:

 

Although you still get access to many of the great email features, if you aren't an AT&T High Speed Internet or U-verse customer, you can't get a few things.

  • Access to Internet Security Suite (McAfee)
  • Free AT&T Wi-Fi access
  • Permission to create subaccounts or POP/FWD mail for email clients if you created your att.net Mail account after June 2011
  • Live customer support

 

Although you can keep your AT&T related email accounts, the only support after 60 days is automated web-based support. So keep your passwords and security question answers handy. As well, if the account gets "broken" then you pretty much out of luck because you will not be able to call AT&T or Yahoo about it.

 

If you did "merge" your previous Yahoo account with your AT&T account, then follow the directions below for un-merging (from AT&T support site). Otherwise, if you're not interested in keeping the AT&T and/or Yahoo account and just want the messages from the inbox folder, then use a third party POP client like Outlook, Thunderbird, Windows Mail, etc. to download the messages to your computer.

 

 

 

 

Unmerge your AT&T and Yahoo! email accounts
 
If you have an AT&T email account that was merged with a Yahoo! email account and your AT&T service has been canceled or disconnected, you can still keep your Yahoo! email address by unmerging your accounts. To learn more about merged email accounts, visit Understand your merged AT&T and Yahoo! IDs.

 

Your AT&T email address, which is also referred to as your Member ID, can have one of several domains, including att.net, sbcglobal.net, bellsouth.net. If you are unsure about your email domain or Member ID, visit All about your Member ID.

 

 

Delete your AT&T Member ID and keep your Yahoo! email ID

Follow these steps to unmerge your accounts and keep your Yahoo! ID:

  1. Log in to myAT&T with your AT&T Member ID.
  2. In the User Information tab, to the right of your Member ID, select Delete Email.User Information tab precedes Manage Sub Acounts tab. Delete Email follows Check Email                                                                                                                                                                                
  3. The Delete Email confirmation displays. Select Ok.Message confirming you are deleting                                                                                                                                                                                     
  4. Although the message in the box says that all your information and messaging associated with the account and all sub-accounts will be deleted, this is misleading. This action will only delete the AT&T email address itself, and you have not lost any email, contacts, or other information within the Yahoo! side of your account. Your Yahoo! account still exists in mail.yahoo.com, and you can continue to use the Yahoo! email address.

5.  To continue using your Yahoo! mail, sign in to Yahoo! mail. Select the Unmerge button in the bottom right corner of the page.

 

 

Unmerge IDs with sub-accounts

If you have sub-accounts, it's important to unmerge or transfer data from your AT&T sub-accounts before you unmerge your master AT&T Member ID from a Yahoo! ID. Failure to do so will cause any merged sub-accounts to be automatically unmerged, and any sub-accounts that are not merged with a Yahoo! ID will lose their data and preferences.

 
Important Note

Once you unmerge a Yahoo! ID from an AT&T Member ID or transfer the data and preferences from your AT&T Member ID to a new Yahoo! ID, you will not be able to remerge your Yahoo! ID with an AT&T Member ID.

 

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 3 of 20 (21,149 Views)
Contributor

Re: Cancel dial up service and keep email address active (open portal)

According to a reliable source ( a friend who is employed by AT&T ) ,

free @att.net addresses that are dormant ( no activity ) for thirty days 

will be closed. So, some activity each week would seem wise.

Message 4 of 20 (20,591 Views)
Tutor

Re: Cancel dial up service and keep email address active (open portal)

When did AT&T change it's policy regarding maintaining your AT&T dial-up internet service to keep your att.net email account active?

Message 5 of 20 (15,395 Views)
Tutor

Re: Cancel dial up service and keep email address active (open portal)

Do you know the effective date of the "terms of use" for Dial-up internet users? 

Message 6 of 20 (15,372 Views)
Tutor

Re: Cancel dial up service and keep email address active (open portal)

I strongly recommend to everyone that has paid for AT&T dial up internet service ONLY for the purpose of maintaining their AT&T email address to file a compliant with AT&T's legal department.  I am going to request a refund retroactive to 2011 when they changed their policy.  Here is the link to print out and where to mail it...

 

http://www.att.com/esupport/article.jsp?sid=KB72595&cv=820

Message 7 of 20 (14,690 Views)
Contributor

Re: Cancel dial up service and keep email address active (open portal)

Any luck obtaining a refund for the unnecessary dial-up charges?

Message 8 of 20 (10,400 Views)
Contributor

Re: Cancel dial up service and keep email address active (open portal)

Update on the compliant?

Message 9 of 20 (9,870 Views)
Contributor

Re: Cancel dial up service and keep email address active (open portal)

i have not heard that anyone has been successful at receiving a refund from ATT for the charges for dial-up service solely for maintaining their ATT email address.

 

i am waiting to hear that filing the compliant is worthwhile before i do so myself.

Message 10 of 20 (9,649 Views)

Re: Cancel dial up service and keep email address active (open portal)

I first found out through an email from at&t on 2/26/15.

 

It said that the monthly charge would increase to 17.95 from 12.95

 

Also said that if

you cancel dial up service, you can still use att webmail and enjoy etc. etc. But with only

email support (no phone tech support).

 

SO, I called them a bout 15 times the next several months (over 25 hours of phone time)

trying to get my cancelation of dial up made official (with 2 different cancelation confirmation #s) by what a manager of billing called the  back office!  Her name was Jessica; and she admitted that

"many"  [meaning hundreds or thousands considering the size of the Corp]. were having

difficutty canceling their dial up!!. .This is just an example of how the suoer corporations, bombard,  torment and abuse the rest of the people! Especially  the lower, working and middle classes!!!

 

Message 11 of 20 (4,488 Views)

Re: Cancel dial up service and keep email address active (open portal)

I first found out through an email from at&t on 2/26/15.

 

It said that the monthly charge would increase to 17.95 from 12.95

 

Also said that if

you cancel dial up service, you can still use att webmail and enjoy etc. etc. But with only

email support (no phone tech support).

 

SO, I called them a bout 15 times the next several months (over 25 hours of phone time)

trying to get my cancelation of dial up made official (with 2 different cancelation confirmation #s) by what a manager of billing called the  back office!  Her name was Jessica; and she admitted that

"many"  [meaning hundreds or thousands considering the size of the Corp]. were having

difficutty canceling their dial up!!. .This is just an example of how the suoer corporations, bombard,  torment and abuse the rest of the people! Especially  the lower, working and middle classes!!!

When I thought it was over, I got 4 bills for 17.95 3/16, 4/16, 5/16 and 6/16-- via the US Postal Service!! I will  ignore these, of course!  Just as my bank refuses any debits from AT&T., as 

I have instructed.

 

Message 12 of 20 (4,477 Views)
Tutor

Re: Cancel dial up service and keep email address active (open portal)

Keeping it really simple for me, an older guy that pays every month for my att.net email account and wants to keep my current address. Are you saying that I can get this done by following the direction that you posted on this page. Will they automatically stop stop the monthly automatic payment?
Message 13 of 20 (3,147 Views)
Tutor

Re: Cancel dial up service and keep email address active (open portal)

[ Edited ]
Does anyone have their magic tel #that I can't locate? Please ! It feels like I've been trying to find it for hours.
Message 14 of 20 (3,141 Views)

Re: Cancel dial up service and keep email address active (open portal)

 

You quote AT&T support:    ...with free email account you can't get:

 

  • Permission to create subaccounts or POP/FWD mail for email clients if you created your att.net Mail account after June 2011

 

My account was estblished before 2005, yet I have been told I must keep paying the unreasonable fee of $17.95 per month just to be able to use Outlook. Was I deceived about this; can I get this account for free and still be able to use Outlook? 

 

The other massive prioblem with this account is that because it is POP3 and can't be synced with cell phone access. Can it be converted to IMAP? If converted can I still access it with Outlook? There must be an answer for all these questions and a solution that will help me, but everything abouty this account is such a mindf*** I can't figure it out. 

 

(Why do I keep the account?  I've had since the dawn of time so I was able to get my name as the address - something that is no longer possible.)

Message 15 of 20 (2,580 Views)