Tutor
•
3 Messages
Can't send emails. Receive them OK
Started Friday on all devices, including my phone.
On Mozilla Thunderbird I get the following message:
"An error occurred while sending mail. The mail server responded: 5.7.1 We were unable to deliver your message. Please try resending your message by adding some text.. Please check the message and try again."
On Yahoo web I get:
"Unable to send message
To prevent abuse, your message cannot be sent now. If the message contains only a link, please add some text to it. This helps us fight spam. If it still cannot be sent, please modify the message or try again later. Sorry for the inconvenience."
OK
Help!
I do business on this account and it's critical to me.
Accepted Solution
Official Solution
_xyzzy_
Expert
•
15K Messages
6 years ago
Do you have a legacy email account (sbcglobal.net, etc.)? If so try changing your password (Forgot ID/Password). Once you do that, or even if you don't have a legacy account, change the password in your Thunderbird to a secure mail key. Read this for details.
To change you Thunderbird passwords access your Thunderbird preferences, security, passwords, saved logins. Delete the password entries for POP or IMAP and SMTP servers. The next time you send and and the next time you receiver you will get dialogs prompting you for the new password. Enter it and be sure to click the checkbox in the dialog to remember the password in the password manager (i.e., the save logins). For example, send a email to yourself to get those dialogs.
0
jfrent
Tutor
•
3 Messages
6 years ago
Thanks, that worked! I was imagining someone had hacked my account and sending spam, so happy a PW fixed it.
Thanks again.
0
0
_xyzzy_
Expert
•
15K Messages
6 years ago
Which worked exactly?
My theory about legacy account email problems being "cured" with a password change to force update the user accounting data is at this point, just that, only a theory. I'm still looking for confirmation on this (I don't have a legacy account). I keep recommending it but no one ever comes back to say this solves their problem. That's why I am asking.
Using the secure mail key in place of the password in email clients is of course not a theory and just a good idea to do. But I don't know if it is sufficient to just cure these problems. Again no feedback.
0
jfrent
Tutor
•
3 Messages
6 years ago
I don't know what a "legacy account" or a "secure mail key" are. I changed the password through AT&T, then on my Yahoo page and then Mozilla. All seems to work now.
0
JefferMC
ACE - Expert
•
35K Messages
6 years ago
Legacy account: If you have an e-mail address that ends in something other than "att.net" (e.g. bellsouth.net, sbcglobal.net, prodigy.net, etc.)
Secure Mail Key: A string of characters generated from the AT&T web site that can be used in place of the password when utilizing an e-mail client that doesn't support oAuth.
0
Sherib1
Contributor
•
1 Message
5 years ago
Worked for me.
0
0
soberscott
Contributor
•
1 Message
4 years ago
Hello!
I am having this exact problem today, 11/1/19 and I do have a legacy acct (..@sbcglobal.net). I am not using a key. I tried changing the password and it still didn't work. Same exact message saying it looks like spam, etc... I can't even get through the website to find an actual phone number to call for help. Their "contact us" link sends me to "feedback" not tech support in any way. So frustrated! Thank you!
0
0
hhwilliams
Contributor
•
1 Message
4 years ago
I am having the same issue and it seems like I am able send email from my phone. However, when I use my laptop, I am unable to send emails and I get a "failed to send" error message. I am looking for help with this also.
0
0