03-11-2019 2:41 PM
I get a message stating that I am ineligible for this download. However, I AM eligible, and have verified this with ATT.
The things I've already tried per request thru online chat with ATT:
uninstalled previous version of McAffee and rebooted computer
installed Mozilla Firefox, and tried thru that browser
Any other ideas?
Solved by: Go to Solution.
03-12-2019 2:51 PM
Learn about how the AT&T Internet Security Suite powered by McAfee protects your computer 24/7 to give you peace of mind.
You can also learn more about McAfee Site Advisor and learn how to:
Lafayette, AT&T Community Specialist
05-26-2019 11:26 AM
This Solved NOTHING. Posting the Same Links to the Same Broken None functional Website does NOTHING Of any Value.
05-30-2019 7:54 AM
Going to one link that tells me to get it which takes me to a site that says this cannot be provided to me at this time is no way to provide assistance in obtaining the protection. 😞
06-08-2019 12:02 PM
What internet speed do you have? Please provide us with your internet speeds as well.
Charles, AT&T Community Specialist
06-08-2019 1:33 PM
Let us try this. Go to https://start.att.net/softwarecenter Scroll down to the bottom of the page and click on download. IT should redirect you to the log in page. Try log-in in with that route. If the page times out, click on try again or press(f5) to refresh the browser. Also have you tried on another computer? Does the problem follow?
Matthew, AT&T Community Specialist
06-09-2019 5:07 AM
Thanks for letting us know that the link isn't working.
I'll escalate this feedback to the proper teams so they can look into the matter.
We apologize for any inconvenience.
Please let us know if we can help you with anything else.
Mihai AT&T Community Specialist
07-22-2019 10:25 AM
I am not able to download the ATT Internet Security Suite. I have 300 MBPS internet connection and tried calling helpdesk 2 times. Everytime I get the same response that the User ID is an issue (which is NOT)
Getting below message while trying to log in -
The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time.
To learn more, or to place an order for AT&T Internet products, please visit att.com/dsl.