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Can't download AT&T Security Suite powered by McAffee

Tutor

Can't download AT&T Security Suite powered by McAffee

I get a message stating that I am ineligible for this download. However, I AM eligible, and have verified this with ATT.

The things I've already tried per request thru online chat with ATT:

uninstalled previous version of McAffee and rebooted computer

installed Mozilla Firefox, and tried thru that browser

 

Any other ideas?

 
 
 

 

 

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Message 1 of 30
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎03-18-2019 10:55 AM

Re: Can't download AT&T Security Suite powered by McAffee

Hi @kwood118,

 

Learn about how the AT&T Internet Security Suite powered by McAfee protects your computer 24/7 to give you peace of mind.

 

You can also learn more about McAfee Site Advisor and learn how to:

Lafayette, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 30
Contributor

Re: Can't download AT&T Security Suite powered by McAffee

This Solved NOTHING.     Posting the Same Links to the Same Broken None functional Website does NOTHING Of any Value.    

Message 3 of 30

Re: Can't download AT&T Security Suite powered by McAffee

Going to one link that tells me to get it which takes me to a site that says this cannot be provided to me at this time is no way to provide assistance in obtaining the protection. 😞

Message 4 of 30
Tutor

Re: Can't download AT

This is also what happened to me.
Message 5 of 30
Tutor

Re: Can't download AT

Ironically, happening to me and this string was where they directed me. 

Message 6 of 30
Administrator

Re: Can't download AT

Hello @Bearfan60,

What internet speed do you have? Please provide us with your internet speeds as well.

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 30
Tutor

Re: Can't download AT

We have the fixed wireless 25.

Message 8 of 30
Administrator

Re: Can't download AT

Hi @Bearfan60,

 

Let us try this.  Go to https://start.att.net/softwarecenter Scroll down to the bottom of the page and click on download. IT should redirect you to the log in page. Try log-in in with that route.  If the page times out, click on try again or press(f5) to refresh the browser. Also have you tried on another computer? Does the problem follow?

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 30
Tutor

Re: Can't download AT

The link provided the same result.  I did try on another computer and got the same screen. 

 

att error.jpg

Message 10 of 30
Administrator

Re: Can't download AT

Hello @Bearfan06, 

Thanks for letting us know that the link isn't working.
I'll escalate this feedback to the proper teams so they can look into the matter.
We apologize for any inconvenience.

Please let us know if we can help you with anything else. 

Mihai AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 30
Tutor

Re: Can't download AT

Will someone contact me about this?

Message 12 of 30
Tutor

Re: Can't download AT

Guess not.

Message 13 of 30
Contributor

Re: Can't download AT

I'm getting the same result. Any fix to this yet?

Message 14 of 30
Contributor

Re: Can't download AT

I am not able to download the ATT Internet Security Suite. I have 300 MBPS internet connection and tried calling helpdesk 2 times. Everytime I get the same response that the User ID is an issue (which is NOT)

 

Getting below message while trying to log in -

The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time.
To learn more, or to place an order for AT&T Internet products, please visit att.com/dsl.

Message 15 of 30
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