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kwood1118's profile

Tutor

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2 Messages

Monday, March 11th, 2019 9:41 PM

Closed

Can't download AT&T Security Suite powered by McAffee

I get a message stating that I am ineligible for this download. However, I AM eligible, and have verified this with ATT.

The things I've already tried per request thru online chat with ATT:

uninstalled previous version of McAffee and rebooted computer

installed Mozilla Firefox, and tried thru that browser

 

Any other ideas?

 
 
 

 

 

Accepted Solution

Official Solution

Community Support

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230.7K Messages

5 years ago

Contributor

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1 Message

5 years ago

This Solved NOTHING.     Posting the Same Links to the Same Broken None functional Website does NOTHING Of any Value.    

Tutor

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7 Messages

5 years ago

Going to one link that tells me to get it which takes me to a site that says this cannot be provided to me at this time is no way to provide assistance in obtaining the protection. 😞

Tutor

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2 Messages

5 years ago

This is also what happened to me.

Tutor

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8 Messages

5 years ago

Ironically, happening to me and this string was where they directed me. 

Community Support

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230.7K Messages

5 years ago

Hello @Bearfan60,

What internet speed do you have? Please provide us with your internet speeds as well.

Charles, AT&T Community Specialist

Tutor

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8 Messages

5 years ago

We have the fixed wireless 25.

Community Support

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230.7K Messages

5 years ago

Hi @Bearfan60,

 

Let us try this.  Go to https://start.att.net/softwarecenter Scroll down to the bottom of the page and click on download. IT should redirect you to the log in page. Try log-in in with that route.  If the page times out, click on try again or press(f5) to refresh the browser. Also have you tried on another computer? Does the problem follow?

 

Matthew, AT&T Community Specialist

Tutor

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8 Messages

5 years ago

The link provided the same result.  I did try on another computer and got the same screen. 

 

att error.jpg

1 Attachment

Community Support

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230.7K Messages

5 years ago

Hello @Bearfan06, 

Thanks for letting us know that the link isn't working.
I'll escalate this feedback to the proper teams so they can look into the matter.
We apologize for any inconvenience.

Please let us know if we can help you with anything else. 

Mihai AT&T Community Specialist

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