Can't access old yahoo email account

Contributor

Can't access old yahoo email account

Back in 2003 I have a yahoo email account. I used it until 2009 when i became unable to log into it. I NEED to get back into this account. When i try to log in on the yahoo page my password does not work. When I try to do a forgot my password or my account has been compromised, it kicks me over to the ATT page.

 

Heres where it gets complicated. In 2009 my mom opened an ATT account in my name with out me knowing. I had the account closed as she basically stole my identity. 

 

So when I try to do a password reset via the att page, it tells me my account is inactive and that I cannot do that.

 

A few months ago I sopke with ATT customer service and they told me that my yahoo and att accounts had been merged but that they didn't think I would be able to get into my yahoo account. 

 

I don't buy it,  does anyone out there have any ideas how I might get into my yahoo mail????

Message 1 of 5 (5,891 Views)
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Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: Can't access old yahoo email account

banana12345,

 

 

     According to your post you haven't logged into your email since 2009 which is a very long time. In the following link from Yahoo it explains a few ways in which your account would have been deactivated.

 

Yahoo help

 

Thank you,

James

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Message 2 of 5 (5,869 Views)
Tutor

Re: Can't access old yahoo email account

thank you for all posting answers. unfortunately none of the answers worked for me. i called at&t, yahoo and spent hours on this. I guess i'm leaving at&t. i cannot seem to get any resolution. very poor customer service!

Message 3 of 5 (5,204 Views)
Contributor

Re: Can't access old yahoo email account

I have the same problem, I lost my address book, and folders..

Neither AT&T or Yahoo will help..

I wonder what would happen if I delete yahoo? Will all my stuff come back?

 

Message 4 of 5 (3,837 Views)
Community Manager

Re: Can't access old yahoo email account

If your email account is not used for a long time, the hosting company (Yahoo) will eventually close it to free up server space, but they might have it suspended first. Have you tried resetting your password?

 

Dmitriy


Rethink Possible


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Message 5 of 5 (3,831 Views)