Can't Upload Files To Email Using Chrome

Contributor

Can't Upload Files To Email Using Chrome

PLEASE HELP!!

I cannot upload any documents to my att emails using Chrome.  I tried using IE and it worked fine.  My IE is unpredictable at best so I like to use Chrome.  I have been able to upload files until just recently.  Can someone please tell me how to fix this problem?  I have tried all the fixes that I have found searching the internet and nothing has worked.

 

Thanks!

Message 1 of 8 (1,109 Views)
Community Manager
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Can't Upload Files To Email Using Chrome

Hello sarich122,

 

This is an odd issue, I use Chrome and just tried it, it uploads all files just fine. Check to see if there are any new versions of Chrome and Flesh for Chrome. Try clearing your cache and cookies and also take a look at your extensions and see if there are any shady ones in there that you can remove.

 

Let us know if you're still having issues.

 

Thank you,

Dmitriy


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Message 2 of 8 (1,048 Views)
Contributor

Re: Can't Upload Files To Email Using Chrome

Thank you so much! This has been driving me nuts! It was an extension. I didn't even know what they were until today!
Message 3 of 8 (1,027 Views)
Community Manager

Re: Can't Upload Files To Email Using Chrome

Great, I'm glad it worked out. Thank you for the update!

 

Dmitriy


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Message 4 of 8 (1,016 Views)
Contributor

Re: Can't Upload Files To Email Using Chrome

I'm having the same problem attaching files, but I have always used Internet Explorer.  I've deleted cookies, cleared the cache, etc.  What are extensions and how can I check to see if that will solve the problem for me?  Thanks!

Message 5 of 8 (1,005 Views)
Community Manager

Re: Can't Upload Files To Email Using Chrome

Hello jbedson,

 

Thank you for joining this topic. It might be a little bit different with IE. What version of Internet Explorer do you use?

 

Thanks,

Dmitriy


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Message 6 of 8 (1,001 Views)
Contributor

Re: Can't Upload Files To Email Using Chrome

I am using Exlporer 10, version 10.0.9200.16798IC.  I know there are more recent versions, but a website I use for my job does not work with IE 11, so I went back to 10 some time ago.  But the problem with being unable to attach files to my email just started about a week ago.

 

Message 7 of 8 (975 Views)
Community Manager

Re: Can't Upload Files To Email Using Chrome

Thanks! Try adding yahoo.com to your Compatibility View Mode in IE 10.

 

Dmitriy


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 8 (928 Views)
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