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Can send email on sbc.global account but can't receive

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Can send email on sbc.global account but can't receive

I stopped being able to receive emails on my @sbc.global email account but I can send them with no problems. I've reset my passwords and tried other troubleshooting alternatives. What can I do? I run a business and need my email back up and running.

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Accepted by ATTKevin
‎11-12-2018 10:09 AM

Re: Can send email on sbc.global account but can't receive

Hi, @lucasmopars.

We recommend your view our troubleshooting checklist to see if it helps you receive those emails again.

Also, if you are using an email client (Microsoft Outlook, Apple Mail, etc.) make sure that the server settings are correct and the set up is up to date as well.

You can also visit our Troubleshoot & Resolve tool for more assistance as well.

Let us know if this helps.

John, AT&T Community Specialist


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