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kskilling's profile

Contributor

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3 Messages

Wednesday, April 3rd, 2019 4:06 PM

Can receive but not send emails

Suddenly this past weekend, all emails I try and send from Yahoo using my sbcglobal address end up in my drafts/outbox folder (depending on which device I am using--PC or iPhone/iPad). This also happens when I access my account through att.net. I can, however, receive and send emails through gmail (my temp solution to this problem is that I am forwarding all my sbcglobal messages to gmail). The error message says something to the effect that my server does not support relaying. Is this a settings issue? How do I fix it? 

Accepted Solution

Official Solution

Expert

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15K Messages

5 years ago

The server settings are specified here.   But before you look at your email clients try sending an email to yourself in the webmail and see if you get that "doesn't allow relaying" error there too.  I've seen a number of reports recently about that relaying error.  Most, if not all, from users with legacy accounts (maybe all sbcglobal accounts but I am not keeping records).  Try changing your password (e.g., Forgot ID/Password) and then see if you can send to yourself with the webmail.  If you can then odds are your email client will be working again too (assuming they have the documented server settings).

(edited)

Community Support

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230.7K Messages

5 years ago

Hello @kskilling

We understand that you're having issues with your emails not sending.

When did this start and is your devices up to date?

Also, Check out this page here that can possibly help and this situation with making sure your setting are correct.

Charles, AT&T Community Specialist

(edited)

Contributor

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3 Messages

5 years ago

It began suddenly on Saturday (possibly late Friday). Since this is
happening on all my devices, I don't think it is an updating issue,
however, it appears to me that everything is up to date.

Community Support

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230.7K Messages

5 years ago

Hello @kskilling, this may be an issue with the server you’re currently using, based on the error message.

Have you tried all the troubleshooting steps listed in the previous post in regards to the link provided?

Also, have you tried contacting Yahoo support to see what they have said in regards to this issue?

Mihai AT&T Community Specialist

Contributor

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3 Messages

5 years ago

Where do I check the pop and smap settings? I suspect that may be where the issue lies.However, while the article tells me what the settings for outgoing mail should be, I can't figure out where to check them.

I did try online chat with ATT. They did not make any suggestions or try and help me solve the problem but did kick the conversation to a supervisor who tried to sell me a troubleshooting service. Not helpful

Thank you.

Community Support

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230.7K Messages

5 years ago

Hey, @kskilling.

Just for clarification, you mentioned that the error is different depending on the device you're using. Does that mean that you are getting the error on a specific device, or is it across all devices you use?

The POP and IMAP settings should only be applicable if you're using an email client such as Outlook or Apple Mail. You can find where to locate those settings based on the email client in our email client support article.

John, AT&T Community Specialist

New Member

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1 Message

It's 03/24/20 I started having issues this past Friday with all of a sudden my outlook 2013 kept asking me for my pw to connect to, I guess att server, my email acct is a bellsouth.net acct I'm still fighting that issue.

SOOOO I went to att/yahoo login and signed in just to make sure my pw was correct and it was but when I tried to send a test message to myself or anyone and I get "There was a problem! The content of this email can not be sent. "

New Member

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1 Message

4 years ago

thIs happened to me (received emails but my sent were going into the Outbox folder and wouldn’t send). I finally figured out my inbox was too full (exceeded my limit). After deleting 500 (not even a dent lol)... my next email was sent! Yay. Hope this works for you too - good luck

Tutor

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15 Messages

8 months ago

@_Audrey_  Well that worked!  Leave it up to Yahoo/ATT to have a kind of bug that is completely unintuitive, super frustrating, with no error message of the problem given, yet a bug with a fix that is so blazingly simple to do.  I deleted a few hundred old emails from my account and VOILA, I can send emails again.  My appreciation of how technically incompetent Yahoo/ATT is has sunk to a new low.  But at least now I know how to fix the "stuck in the Outbox" problem going forward.

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