Helpful Links

Can not access recent email on webmail


Can not access recent email on webmail

When I log on to the yahoo webmail, it does not list any emails from before 3/9 (today being 3/24.) I do use Outlook at home, but it's not set to delete anything, and runs daily anyhow, so I'd have even less if it was. Everything I've found says that yahoo/att doesn't have age/space limits on the email, so I don't know where it would have gone to. It does not appear to be still attempting to load more emails. Any ideas or similar problems?


Also, anyone know of a way to email support for this? I tried finding it on the website, but it just gives you the usual runaround. I have a phone through att, but not internet anymore.





Message 1 of 3
Former Community Manager

Re: Can not access recent email on webmail

Hi Mike, 


It's possible that when you view these emails in Outlook, they are being deleted from the server. 


You can change this option in Outlook by going to Account Settings, double clicking on the email account, clicking "more settings" and looking on the Advanced tab. Place a check mark in the box for "leave messages on server" 


As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Tags (1)
Message 2 of 3

Re: Can not access recent email on webmail

*sigh* Unfortunately, that was correct. Although I did have "Leave copy of messages on server" checked, I also had checked "Delete from server after 14 days." The setup seems kind of contradictary, and it wasn't always like that... must have been messed up at some point.


Thanks for the help!



Message 3 of 3
Share this topic

Having trouble with your email? Need to change your password? Has your email been hacked? Check out the links below for help! Don't Forget To Search The Forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support