- edited 11-16-2018 7:09 AM by ATTCustomerCare
A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!
What To Know
If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. To verify your canceled AT&T Internet account is in good standing, chat with us. If you break terms and conditions, the email will be deactivated.
To Unmerge the account, follow the steps below.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
05-24-2017 7:55 AM
Are you wondering if you can keep your email address if you cancel services? The quick answer, yes you can! Check out the article above for more information.
If you have other email questions, check out our Email and Security Section.
06-22-2017 11:58 AM
You will find the information you are looking for regarding free emails in this thread.
07-26-2017 8:55 AM
What about the subaccounts I have? I am in the process of moving to an address where my UVerse is not available and will not be. So I have been forced to change internet providers. Currently my son and one other family member have email addresses as part of my account. Will those convert to free email addresses too? My bill will be paid in full as I am on an autopay plan.
07-28-2017 9:15 AM
I appreciate you taking the time to write in with your questions. I am more than happy to address your concerns you may have!
You are able to keep full functionality of any accounts you are using with your email. There's no need to worry, nothing will change and you can keep the email services. Please visit this eSupport article for more details.
Thank you for your time and letting me assist. Have an elevated rest of your day!
Cesar, AT&T Community Specialist
09-20-2017 7:27 AM
Couldn't access email site for several hours, page wouldn't come up. Then it finally came back up yesterday and now I cannot log into my email account. It's the free att email. Have followed steps to reset password, don't know the security questions. I never set them up. Followed your tips for someone previously, stating to choose dropdown on the screen to choose how to have a temporary password sent to me, but that option is not there for me. This has been the most horrible situation in locating where to go for assistance. Everything takes you to the att pages for it you have an ATT paid for service. Please help!
10-10-2017 11:13 AM
i have a bellsouth.net email account.... so if I get rid of my DSL with AT&T will I lose my email account, email address old emails etc? and my sub accounts I have for my kids etc..?
10-11-2017 12:46 PM
Hi there @boozer1996,
This is an excellent question! These days, our email addresses have so much history and assist us with our daily needs. i also wouldn't want to lost my account.
The email account is going to be separate from your DSL account. So you are able to keep your email account even without our internet services.
I hope this is advantageous. Have a good day!
Shenoah, AT&T Community Specialist
11-22-2017 4:27 AM
If I cancel my AT&T Internet will my @att.net email address be shut down? Can I keep it and not have to go a new email address (I.e. Hotmail, Gmail, etc)
11-22-2017 8:13 AM
I moved your post to our Free Email thread. If you have any other questions, feel free to search using the search bar above.
ChrisZ, AT&T Community Specialist
02-19-2018 9:11 PM
I have a sbcglobal.net email, if I switch internet service from att will I get to keep the email address? If yes, how long will I have access?
10-01-2018 6:09 PM
I have an SBCGLOBAL.NET account and at sometime AT&T managed it. I never was an AT&T customer. Now they have taken away my access to my emails. I've had this email for years. How do I get access to this email again? Thanks for any help.
10-24-2018 10:31 AM
Thank You so much for sharing this beneficial information. It really helps for me as well as for others. I am very glad to get such information regarding AT&T Email Services. You can also refer my article which is all about How To Resolve AT&T Email Error and Messages.
12-15-2018 6:51 AM
I tried following the steps above and was unsuccessful; I have an Ameritech.net (yeah, I'm that old). Unfortunately, it all goes off the rails at the second step - there is no "Update Profile" option. Clicking around on my profile, I cannot find a Member ID nor anyway to delete the account. Also, do not see an "Unmerge" option on Yahoo Email and a search in Yahoo Email Help for unmerge does not return any results.
Visit these related resourcesView Email Help!