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Can I Keep My Email? - Free Accounts

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Can I Keep My Email? - Free Accounts

A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!

 

What To KnowEmail.png

If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. To verify your canceled AT&T Internet account is in good standing, chat with us. If you break terms and conditions, the email will be deactivated.

 

Helpful Tips!

  • Security Questions - when you cancel your services, you no longer have the ability to reset your email at att.com. It is highly recommended you set up security questions before you cancel - it makes it easier to reset passwords if you forget it!
  • Merged Email Addresses - If your Yahoo email is tied to your att.net email, you do have the option to unmerge it. The att.net email is deleted when you unmerge the account. You must process the request within 30 days of cancellation.
  • Tie your email to your mobile account - this will help with password resets in the future

 CheckList.png

To Unmerge the account, follow the steps below. 

 

  1. Go to myAT&T, and log in with your AT&T Member ID and password.
  2. Select Profile > Update My Profile.
  3. Under AT&T Email Accounts, select Account Profile.
  4. Next to Member ID, select Delete Account.
  5. Select OK to confirm.
  6. Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.
  7. To continue using your Yahoo email, sign in to Yahoo mail. Select the Unmerge button in the bottom right corner of the page.  

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 15
Community Support
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Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎05-24-2017 7:56 AM

Re: Can I Keep My Email? - Free Accounts

Are  you wondering if you can keep your email address if you cancel services? The quick answer, yes you can! Check out the article above for more information. 

 

If you have other email questions, check out our Email and Security Section

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 15
Contributor

What is AOL mail Technical Support Number?

what is AOL mail technical support and customer care number to fix all aol mail critical issues.

Message 3 of 15
Community Support

Re: What is AOL mail Technical Support Number?

Hi @selios,

 

You will find the information  you are looking for regarding free emails in this thread.

 

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 15
Contributor

Re: What is AOL mail Technical Support Number?

What about the subaccounts I have?  I am in the process of moving to an address where my UVerse is not available and will not be.  So I have been forced to change internet providers.  Currently my son and one other family member have email addresses as part of my account.  Will those convert to free email addresses too?  My bill will be paid in full as I am on an autopay plan.

Message 5 of 15
Administrator

Re: Re: What is AOL mail Technical Support Number?

Salutations @cjrapps!


I appreciate you taking the time to write in with your questions. I am more than happy to address your concerns you may have!


You are able to keep full functionality of any accounts you are using with your email. There's no need to worry, nothing will change and you can keep the email services. Please visit this eSupport article for more details. 


Thank you for your time and letting me assist. Have an elevated rest of your day!


Cesar, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 15
Contributor

Can't access free att email account

Couldn't access email site for several hours, page wouldn't come up.  Then it finally came back up yesterday and now I cannot log into my email account.  It's the free att email.  Have followed steps to reset password, don't know the security questions.  I never set them up.  Followed your tips for someone previously, stating to choose dropdown on the screen to choose how to have a temporary password sent to me, but that option is not there for me.  This has been the most horrible situation in locating where to go for assistance.  Everything takes you to the att pages for it you have an ATT paid for service.  Please help!

Message 7 of 15

bellsouth.net email

i have a bellsouth.net email account.... so if I get rid of my DSL with AT&T will I lose my email account, email address old emails etc? and my sub accounts I have for my kids etc..?

 

Message 8 of 15
Administrator

Re: bellsouth.net email

Hi there @boozer1996,


This is an excellent question! These days, our email addresses have so much history and assist us with our daily needs. i also wouldn't want to lost my account.


The email account is going to be separate from your DSL account. So you are able to keep your email account even without our internet services.


I hope this is advantageous. Have a good day!


Shenoah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 15
Contributor

Cancel AT&T Internet, keep email

If I cancel my AT&T Internet will my @att.net email address be shut down? Can I keep it and not have to go a new email address (I.e. Hotmail, Gmail, etc)

 

Thank you 

Message 10 of 15
Community Support

Re: Can I Keep My Email? - Free Accounts

Hi @Jkujo1,

 

I moved your post to our Free Email thread. If you have any other questions, feel free to search using the search bar above. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 15
Contributor

Re: Can I Keep My Email? - Free Accounts

I have a sbcglobal.net email, if I switch internet service from att will I get to keep the email address?  If yes, how long will I have access?

Message 12 of 15
Contributor

Re: Can I Keep My Email? - Free Accounts

I have an SBCGLOBAL.NET account and at sometime AT&T managed it.  I never was an AT&T customer.  Now they have taken away my access to my emails. I've had this email for years.  How do I get access to this email again?  Thanks for any help.

Message 13 of 15
Contributor

Re: Can I Keep My Email? - Free Accounts

Thank You so much for sharing this beneficial information. It really helps for me as well as for others. I am very glad to get such information regarding AT&T Email Services. You can also refer my article which is all about  How To Resolve AT&T Email Error and Messages

Message 14 of 15
Contributor

Re: Can I Keep My Email? - Free Accounts

I tried following the steps above and was unsuccessful; I have an Ameritech.net (yeah, I'm that old).  Unfortunately, it all goes off the rails at the second step - there is no "Update Profile" option.  Clicking around on my profile, I cannot find a Member ID nor anyway to delete the account.  Also, do not see an "Unmerge" option on Yahoo Email and a search in Yahoo Email Help for unmerge does not return any results.

Message 15 of 15
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