Explore & discover

Helpful Links

Blocked Domain, Email or IP address Questions and Discussion

Tutor

Blocked Domain, Email or IP address Questions and Discussion

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

 

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

 

 

Here's an example of the error we are getting:

 

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

 

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

 

 

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

 

http://rbl.att.net/block_inquiry.html

 

Filled out the form here a number of times:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

We emailed:

 

abuse_rbl@abuse-att.net

 

I tried this form as well:

 

http://rbl.att.net/end_user_request2.html

 

Any help would be much appreciated!

 

Thanks

 

Dan

Tags (2)
170,230 Views
Message 335 of 1,371
Contributor

Re: Blacklist Removal

Hello!
Our ip is blocked,we have stopped the issue account

Please UNBLOCK *****

< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Message 1366 of 1,371
Contributor

Re: Blacklist Removal

hello

our ip  is block by ATT,we have stopped the issue account.

please unblock *****.

 

< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Message 1367 of 1,371
Contributor

Re: Blacklist Removal

The error mesage is " Your message cannot be sent and/or contains only links.  Please modify message and try again

 

Ronaldv1955

Message 1368 of 1,371
Administrator

Re: Blacklist Removal

We're here to help, @RonaldV1955!

 

Could you let us know if this is occurring with all e-mails, or only specific ones? Could you also give us an example of an e-mail you attempted to send that got blocked?

 

Let us know- we'll be here to help!

 

Donovan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1369 of 1,371
Contributor

Re: Blacklist Removal

We are unable to send emails because  our ip is blocked. I also tried to email the abuse email but did not get a reply.

D=al-ip4-mx-vip2.prodigy.net TTL=(170) A=[144.160.235.144] said

553 5.3.0 alpd677 DNSBL:ATTRBL 521< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

 

Please allow mail from:  *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Message 1370 of 1,371
Contributor

Re: Blacklist Removal

Does anyone -- i.e., a human -- at AT&T actually look at the emails sent to abuse_rbl@abuse-att.net and investigate?  I've been chasing an issue for my users for 2 weeks now with absolutely no human response.  The killer is that my email server is on an AT&T IP address!!

Message 1371 of 1,371
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support