Blocked Domain, Email or IP address Questions and Discussion

[dmuldoon]

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

Here's an example of the error we are getting:

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

http://rbl.att.net/block_inquiry.html

Filled out the form here a number of times:

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

We emailed:

abuse_rbl@abuse-att.net

I tried this form as well:

http://rbl.att.net/end_user_request2.html

Any help would be much appreciated!

Thanks

Dan

[ivytsang]

Hello!
Our ip is blocked,we have stopped the issue account

Please UNBLOCK *****

< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

[ivytsang]

hello

our ip  is block by ATT，we have stopped the issue account.

please unblock *****.

< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

[RonaldV1955]

The error mesage is " Your message cannot be sent and/or contains only links.  Please modify message and try again

Ronaldv1955

[ATTCares]

We're here to help, @RonaldV1955!

Could you let us know if this is occurring with all e-mails, or only specific ones? Could you also give us an example of an e-mail you attempted to send that got blocked?

Let us know- we'll be here to help!

Donovan, AT&T Community Specialist

[ivytsang]

We are unable to send emails because  our ip is blocked. I also tried to email the abuse email but did not get a reply.

D=al-ip4-mx-vip2.prodigy.net TTL=(170) A=[144.160.235.144] said

553 5.3.0 alpd677 DNSBL:ATTRBL 521< ***** >_is_blocked.For assistance forward this error to abuse_rbl@abuse-att.net

Please allow mail from:  *****

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

[chashock]

Does anyone -- i.e., a human -- at AT&T actually look at the emails sent to abuse_rbl@abuse-att.net and investigate?  I've been chasing an issue for my users for 2 weeks now with absolutely no human response.  The killer is that my email server is on an AT&T IP address!!