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Re: Cannot get IP removed from block list

Tutor

Blocked Domain, Email or IP address Questions and Discussion

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

 

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

 

 

Here's an example of the error we are getting:

 

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

 

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

 

 

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

 

http://rbl.att.net/block_inquiry.html

 

Filled out the form here a number of times:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

We emailed:

 

abuse_rbl@abuse-att.net

 

I tried this form as well:

 

http://rbl.att.net/end_user_request2.html

 

Any help would be much appreciated!

 

Thanks

 

Dan

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Message 335 of 1,367
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Contributor

Re: Cannot get IP removed from block list

As of 1/9/2019, all emails from my son's elementary school (all sent via Memberhub, 54.240.38.128) have been blocked. This is a vital means of communication and worked fine for at least 3 years until now.

 

PLEASE UNBLOCK   54.240.38.128

 

Memberhub is a fully legit service.

 

Thanks.

Message 1336 of 1,367
Contributor

Re: Cannot get IP removed from block list

Hello,

 

I'm the admin for our server.

 

For over a year and after multiple requests for removal sent to the abuse_rbl without response, we are still unable to correspond with our business partners who use ATT or related addresses. We are a small family owned business and only use our email servers for B2B communication with our suppliers; we are in no way spammers and used to able to communicate with these partners years prior to this.   

 

Please unblock our IP 162.144.205.56 

 

 

 

 

Message 1337 of 1,367
Contributor

Re: Cannot get IP removed from block list

We just turned up a new server with IP address 209.212.146.14 and SBC/ATT immediately began blocking email. The IP is new and has the correct reverse dns entry. Please remove it from your block list.

Message 1338 of 1,367
Contributor

Re: blacklist removal assistance

Hi there at AT&T,

 

Please unblock our IP address. 213.135.232.187

It is an harmless business from Luxembourg.

Our IP is not /has never been on any of the blacklists world wide. And we are not propagating spams.

Thanks

 

 

Message 1339 of 1,367
Contributor

Re: blacklist removal assistance

To Whom It is Concerned:

 

Please unblock 66.228.122.115

 

DIY Awards is a trophy store providing customized awards/plaques. We use our email servers to communicate with your customers on proof review and approval. We don’t solicit business and are in no way spammers.

 

Thank you for your prompt attention!

 

 

 

Customer Service Team

DIY AWARDS

Design It Yourself, Make It Personal

Toll-Free: 800.810.1216 (8am-5pm, CT, M-F)

Fax: 888.778.5668

 
1340 of 1,339
Message 1340 of 1,367
Contributor

Re: blacklist removal assistance

Hi, I'm a deliverability consultant for an ESP.

Emails are being blocked with the bounce message:
553 5.3.0 alph750 DNSBL:RBL 521< 3.93.157.11 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net

 

Blocked IP:
3.93.157.11

 

Please unblock. Smiley Happy

Message 1341 of 1,367
Contributor

Re: blacklist removal assistance

My client recently moved to a new server, new IP address.  rDNS, DKIM, SPF all set up correctly but emails are bouncing:

 

 553 5.3.0 alph758 DNSBL:ATTRBL 521< 184.164.136.194 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net

Message 1342 of 1,367
Contributor

Re: blacklist removal assistance

Hi, I'm a deliverability consultant for an ESP.

 

Emails are being blocked with the bounce message:
553 5.3.0 alph750 DNSBL:RBL 521< 3.93.157.152 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net

 

Blocked IP:
3.93.157.152

 

Please unblock.

Message 1343 of 1,367
Tutor

Re: blacklist removal assistance

To Whom It is Concerned:

 

Please unblock 132.148.129.5 and let me know why it is blocked. I use this to host many websites and it is very troublesome not being able to access. Luckily it is only AT&T.  Does this block applies to all AT&T?

 

thanks!

Message 1344 of 1,367
Tutor

Re: blacklist removal assistance

Did you get your ip issue resolved. AT&T is making me really mad. This is just silly.

Message 1345 of 1,367
Tutor

Re: blacklist removal assistance

It is working now, but no response from AT&T on why it got blocked.  Maybe it is the network congestion or someone at At&t fixed the issue form this community or abuse_rbl@abuse-att.net

 

 

Message 1346 of 1,367
Contributor

Re: blacklist removal assistance

Hi there at AT&T,

 

Please unblock our IP address. 185.87.102.234

It is an harmless business from France.

Our IP is not /has never been on any of the blacklists world wide. And we are not propagating spams.

Thanks

Message 1347 of 1,367
Contributor

Re: Unblock

 

source https://ipfinder.io/

Apache .htaccess allowallow from 8.8.8.0/24 
Apache .htaccess denydeny from 8.8.8.0/24 
Nginx allowallow 8.8.8.0/24; 
Nginx denydeny 8.8.8.0/24; 
CIDR8.8.8.0/24 
Linux iptablesiptables -A INPUT -s 8.8.8.8/24 -j DROP 
Netmask8.8.8.0/255.255.255.0 
Inverse Netmask8.8.8.0 0.0.0.255 
Web.config allow  
Web.config deny  
Cisco ACLdeny ip 8.8.8.0 0.0.0.255 any 
PeerGuardian2HOST:8.8.8.0-8.255.255.255 
network-objectnetwork-object 8.8.8.0 255.255.255.0 
Cisco bit bucketip route 8.8.8.0 255.255.255.0 Null0 
Juniper Junosset 8.8.8.0/24 
MicroTik

add address=8.8.8.0/24 comment="Danger" list=MyList

 

 
 

 

 
 

 

 
 

 

 
Message 1348 of 1,367
Contributor

Re: It seems our server may be blacklisted on AT&amp;T?

Hello, I am very worried because our domain is still blocked at this time, we have sent an email so you can help us and we have not received a response from you, please help us unlock our domain, the IP of our server is 104.247.76.63 , 

This is the error generated:

Reporting-MTA: dns; vps37664.inmotionhosting.com

Action: failed
Final-Recipient: rfc822; "remote address"
Status: 5.0.0
Remote-MTA: dns; ff-ip4-mx-vip2.prodigy.net
Diagnostic-Code: smtp; 553 5.3.0 flph831 DNSBL:ATTRBL 521< 104.247.76.63 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net

Message 1349 of 1,367
Contributor

Re: It seems our server may be blacklisted on AT&amp;T?

I am admin for a private server in Idaho and serve some small businesses.  They are all having trouble reaching att customers like at sbcglobal.net.  I have been sending requests into abuse email account asking for it to be unblocked for over a month.  My reverse dns is setup properly and the server has no other spam blacklist strikes on any of the sites.  I have not gotten a reply back like the return email said I should.  Please rectify these issues this is affecting a non-profits online store.

 

Please unblock 67.222.129.86 

 

This would be very much appreciated.

 

Sean

Message 1350 of 1,367
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