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Re: Blocked by Blacklist

Tutor

Blocked Domain, Email or IP address Questions and Discussion

Hi, I'm the syadmin of an ESP.   For some reason most of our users with ATT email addresses are unable to receive emails from the system.  We've tried numerous times reporting the issue to ATT blocks, however the issue still exists and our users are getting frustrated.  Can you help please?   

 

This is the ATT error message from our email server.  We use Elastic Email as our Email service provider.  They believe you are blocking our domain for some reason, as they have already moved us to another ip. 

 

 

Here's an example of the error we are getting:

 

553 5.3.0 alph154 DNSBL:RBL 521<64.159.65.119 >_is_blocked.For information send an email to abuse_rbl@abuse-att.net

 

This affects most of the IPs in our netblock (64.159.65.0/24) but not all.  

 

 

We've reported this many times now and gotten no reply. It's been over a month.  We've gone through every remediation step listed here:

 

http://rbl.att.net/block_inquiry.html

 

Filled out the form here a number of times:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

We emailed:

 

abuse_rbl@abuse-att.net

 

I tried this form as well:

 

http://rbl.att.net/end_user_request2.html

 

Any help would be much appreciated!

 

Thanks

 

Dan

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Message 335 of 1,367

Re: Remove my IP from your Blacklist sbc:blacklist.mailrelay.att.net

I have also been waiting for over 4 weeks now for the same and have submitted a good amount of requests to AT&T.  Came here hoping for help as well.

Message 30 of 1,367
Tutor

Re: Blocked by Blacklist

Hello I asked, emailed, and called you guys, twitter, many calls, and even PM'd. It's been over two weeks now. Smiley Sad I even purchased a new IP but it seems everything my datacenter has is already blocked before I even buy a dedicated IP! I can't buy a non fresh one because there are no more IPV4 ips. This is really hurting a client.
Message 31 of 1,367
Community Support

Re: Cannot get IP removed from block list

Hi BusybeeFL,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 32 of 1,367
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Community Support

Re: Blocked by Blacklist

Hi ashkir,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 1,367

Re: Cannot get IP removed from block list

We are also having the same problem as jglaer63 and BusybeeFL.  We have already submitted our server IP multiple times over the last 2 months to http://rbl.att.net/cgi-bin/rbl/block_admin.cgi with no response.  MXToolbox also shows our IP as 100% safe... can you please help?

Message 34 of 1,367
Community Manager

Re: Cannot get IP removed from block list

Hello @michaelrod77 

 

We received your private message and will be contacting you shortly.

 

Thank you,

Dmitriy


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 35 of 1,367

Re: Cannot get IP removed from block list

Thanks, Dmitriy!
Message 36 of 1,367
Voyager

Re: Cannot get IP removed from block list

i got a bounced email  (called a ‘NDR’ – non-delivery report’) with an error code 521 – indicating a mailing was blocked because it ‘exhibited behavior consistent with spamming or abuse.’  The NDR email will include information something like this (Note: The exact error message will vary depending on your email client)

 

Remote_host_said:_Error: "521 x.x.x.x blocked by sbc:blacklist.mailrelay.att.net. DNSRBL: Blocked for abuse. See http://att.net/blocks" while connected from domain (x.x.x.x) to scc-mailrelay.att.net (204.127.208.75)

 

i have send a removal request by private message and i'm waiting the response from the customer service care !!!!
thanks 

Message 37 of 1,367
Community Manager

Re: Cannot get IP removed from block list

Thank you wolfe10,

 

We forwarded your message to our specialists team.

 

Dmitriy


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 38 of 1,367
Community Manager

Re: Remove my IP from your Blacklist sbc:blacklist.mailrelay.att.net

Hello arturocruztorres,

 

At the bottom of the request page is an email address where you can email for help. Have you had a chance to contact them?

 

Thanks,

Dmitriy


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 39 of 1,367
Contributor

Re: Cannot get IP removed from block list

Hi,

 

same problem here: despite various attempts through http://rbl.att.net/cgi-bin/rbl/block_admin.cgi during those last months, my server IP is still blocked by att blacklist.

I tried to send a message to the abuse_rbl mail too but i didn't get any response.

I also requested a delisting with detailed informations through private message 2 weeks ago and still waiting for an answer.

The server is not listed elsewhere.

 

Can you please help me as well?. Thanks 

Message 40 of 1,367

Re: Cannot get IP removed from block list

Hi Dmitriy... I have not yet been contacted.  Do you know how long it usually takes and if I will be contacted through this forum, PM, or via email?

 

Thanks,

 

Michael

Message 41 of 1,367
Community Manager

Blocked Domain, Email or IP address Questions and Discussion

If your IP address, Domain or Email is being blocked by AT&T, please use this form to submit an unblock request online:

 

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

For questions related to your request, please email: abuse_rbl@abuse-att.net.

 

Thanks,

Dmitriy


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 42 of 1,367
Community Manager

Re: Cannot get IP removed from block list

@michaelrod77 

 

You should get a reply via PM or email within 1-3 business days.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 43 of 1,367
Community Support

Re: Cannot get IP removed from block list

Hi michaelrod77,

 

We have received your message and look forward to working with you to get this resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 44 of 1,367
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