Alternative Internet Service?

Contributor

Alternative Internet Service?

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?

Message 1 of 3 (1,442 Views)
Former Moderator
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Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: Alternative Internet Service?

[ Edited ]

jas1234567 wrote:

Why is ATT Internet service so spotty? I'm dropped often. Is there another provider or service that you would recommend?



jas1234567,

 

     Welcome to the forum ! What kind of DSL issues are you having, slow speeds or complete loss of service? I have included a few links below, the first is through ATT customer support self help where you can choose to test and troubleshoot your DSL. The second link I have included is to test your internet speed and the third a link for sending a private message to our ATTCustomer care team if your still having spotty service. When sending a private message please include your name, email address, phone number and the best time you can be contacted. Please allow up to 48hrs for a team member to contact you.

 

DSL troubleshoot

 

DSL Speedtest

 

Private Message

 

James

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Message 2 of 3 (1,401 Views)
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Professor

Re: Alternative Internet Service?

I never had issues when I had DSL through both a Dry Loop & phone service, or even through UVerse. If you are having dropping issues, can you post the info from your modem stat screen. Also there should be a technecian screen showing more info than the normal customer screen.
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"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
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Message 3 of 3 (1,387 Views)