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ATT.NET Threatening to Deactivate my Account???

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Contributor

ATT.NET Threatening to Deactivate my Account???

Received an email with the subject: Your account will be deactivated, informing me that my request on (date and time given) to remove my account has been approved and will initiate in one hour from the exact time I opened the (email) message.

 

First of all, I made no such request and was not even on or near a computer or phone at the time and place stated.

 

The email goes on to instruct me (bad sentence structure and grammar, by the way) to continue with the removal I should ignore the message.  Otherwise I'm to reply to the email.    

 

This email was deposited in my Spam folder and not my Inbox and cam from (this is exactly how it appears): The att Accounts (customersupport@att.net).

 

HAS ANYONE ELSE RECEIVED ANYTHING LIKE THIS?  My gut tells me this is a scam so unless I learn otherwise, from a legitimate source, I am going to do nothing.

 

Any input would be much appreciated.  This is making me sick!

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Message 1 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

I too received this e-mail.  I am going to ignore it.

Message 2 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

Well it's been over 9 hours since I opened the email and supposedly activated the process to deactivate my account and I'm happy to report that it appears I still have my email account.  So I don't know to whom you would be directed should you reply to the email to stop the deactivation but it most certainly would have put the user and/or their system and personal information at risk.  Someone should try to get to the bottom of this and report the perpetrators if it's possible to trace it to the source.  As least the word should go out to ignore the email and definitely to NOT reply to it.  Thanks to all who read my post.

Message 3 of 26
ACE - Expert
Solution
Accepted by Employee (Employee)
Accepted by IT_Moose
‎02-13-2018 12:07 PM

Re: ATT.NET Threatening to Deactivate my Account???

It's phishing.  Don't click any links.  Ignore it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

I received the same email just now! I replied to it and said I didn't initiate the request. I've had this email for about 10 years.

Message 5 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

Very poorly done phishing by amateur scammers.  The first I received simply said reply.  The second said reply by clicking on a link. WE ALL SHOULD KNOW TO NEVER CLICK ON A LINK FROM A STRANGER. I inspected the link and there was nothing under it, i.e., a null link.  I clicked on the ATT reply button and noted that it opened a mail window with three different email addresses to go to.  They all have nothing to do with ATT and look very suspicious.  To be ultra cautious, I copied all three of the e-mail addresses, closed the window (just ot be safe) then opened a new compose email window . I sent a naive "oh please don't do this" note to all three addresses. One bounced back from the mailer daemon. The others didn't get any response.  I've now gotten four more of these, all with different dates I requested to terminate ATT.  jNothing has happened.  It's an amateur spammer trying to be a really bad big guy,  Ignore it.  Don't reply. Don't send passwords.

Message 6 of 26
Voyager

Re: ATT.NET Threatening to Deactivate my Account???

AMEN!

Message 7 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

I got the same type email requesting my password.......the reason it looks fake is because the email address is Customersupportt@ATT.net           (Notice the word Supportt has two t's instead of one) This is easy to miss if you're not paying close attention.

 

Definitely a scam.       Don't respond to the email.

Message 8 of 26
Contributor

Re: ATT.NET Threatening to Deactivate my Account???

I just received a similar email in my spam folder stating that my account will be deactivated also.

  The email wants my password. Everybody beware. Check out how it reads . I copied and pasted the email below.

By the way samd1 is part of my email address.

 

   

There has been a request to cancel your sbcglobal account
samd1.
 
 
The request was received from your sbcglobal account on Mar 15, 2018 23:21 GMT.
 
Sometimes these requests are made in error. If this deactivation was not requested by you, we ask that you submit your password in reply to this email.
 
Once the current password on the account is verified the deactivation request will be canceled and your account will remain active.
 
Be advised, once an account is deactivated it cannot be recovered.
Message 9 of 26

Re: ATT.NET Threatening to Deactivate my Account???

Yes, I have the same problem right now. Supposedly, The sbcglobal Team wants me to provide my password to prevent deactivation. I am not giving my password unless I can verify that the notification from The sbcglobal Team is legitimate. I sent a response to the sender which showed as customersupport@att.net. When my first response was undelivered by Mailer-Daemon, I resent it. It was returned Undelivered like the first time. I sent another one today. This was also returned Undelivered.

 

What's going on? I am not receiving any email messages anymore. My accounts with this email are being compromised. I need help!

Message 10 of 26

Re: ATT.NET Threatening to Deactivate my Account???

That's exactly the same wording in the notification I received from The sbcglobal Team. I'm concerned that my accounts using my sbcglobal.net e-mail address are being compromised. What do I do? I need guidance to protect my accounts.

Message 11 of 26

Re: ATT.NET Threatening to Deactivate my Account???

We need to hear from att.net/sbcglobal Team whether these notifications are valid or not. They cannot let this issue hang in limbo. They need to assure us that they have not sent those notifications and we have nothing to worry about. And, they can tell us to change our password to prevent our accounts from being compromised.

Message 12 of 26

Re: ATT.NET Threatening to Deactivate my Account???

I did not send my password either. No way, no how!  But, att.net/The sbcglobal Team should clarify with us that these notifications are from spammers and hackers and give us direction on how to proceed with fraudulent notifications.

Message 13 of 26

Re: ATT.NET Threatening to Deactivate my Account???

You're right. The supposed email address customersupportt@att.net has two "t"s in support. Good catch.

Message 14 of 26
ACE - Expert

Re: ATT.NET Threatening to Deactivate my Account???

I don't know how the spammers/phishers got so many email address but it's too late now to stop them from using it.  At least the yahoo spam filters apparently are treating it as spam.  Maybe that's a shame, because if they didn't, you could set it up as a blocked address in your webmail settings (yahoo spam filters have precedence over your settings unfortunately).

 

I wonder if they are only sbcglobal email domain addresses?

 

FWIW, just in case, if you think you have been hacked below are my suggestions of what you should do:

 

  • Change your password (and maybe the security questions too, but password is usually "good enough").
  • Log into your webmail and click gear->settings.  In the webmail settings panel you will see a number of commands on the left.  The ones that need checking are Accounts, Filters, and Blocked Addresses.
  • Accounts.  Click that and choose an account to bring up that account's settings panel.  Scroll down the panel to see the Reply-to address and see if it is suspicious.  Blank it out if you don't want that set.  Scroll down further to see the forwarding setting and make sure it is blank or what you want.  When you are done click the Save button to update that account's settings.
  • Filters.  Look for suspicious filters and subtle filter names like '.' (a dot).  Remove them and click the Save button.
  • Blocked Addresses.  Make sure no addresses are defined who's email you don't want blocked.  Click Save to update those settings.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 26
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