Contributor
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2 Messages
ATT.NET Threatening to Deactivate my Account???
Received an email with the subject: Your account will be deactivated, informing me that my request on (date and time given) to remove my account has been approved and will initiate in one hour from the exact time I opened the (email) message.
First of all, I made no such request and was not even on or near a computer or phone at the time and place stated.
The email goes on to instruct me (bad sentence structure and grammar, by the way) to continue with the removal I should ignore the message. Otherwise I'm to reply to the email.
This email was deposited in my Spam folder and not my Inbox and cam from (this is exactly how it appears): The att Accounts (customersupport@att.net).
HAS ANYONE ELSE RECEIVED ANYTHING LIKE THIS? My gut tells me this is a scam so unless I learn otherwise, from a legitimate source, I am going to do nothing.
Any input would be much appreciated. This is making me sick!
Accepted Solution
Official Solution
ATTJohnCS
Employee
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18 Messages
1 year ago
There are lots of scams out there and we make every effort to stop those messages from getting to you. However, some do make it through to you.
Fortunately we have an article that will help you Protect Yourself from Phishing and Fake Websites.
Thanks
ATTJohnCS, AT&T Community Specialist
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Accepted Solution
_xyzzy_
Expert
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15K Messages
6 years ago
It's phishing. Don't click any links. Ignore it.
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Accepted Solution
_xyzzy_
Expert
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15K Messages
6 years ago
I don't know how the spammers/phishers got so many email address but it's too late now to stop them from using it. At least the yahoo spam filters apparently are treating it as spam. Maybe that's a shame, because if they didn't, you could set it up as a blocked address in your webmail settings (yahoo spam filters have precedence over your settings unfortunately).
I wonder if they are only sbcglobal email domain addresses?
FWIW, just in case, if you think you have been hacked below are my suggestions of what you should do:
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KenJ29
Contributor
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7 Messages
6 years ago
I too received this e-mail. I am going to ignore it.
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flmimi
Contributor
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2 Messages
6 years ago
Well it's been over 9 hours since I opened the email and supposedly activated the process to deactivate my account and I'm happy to report that it appears I still have my email account. So I don't know to whom you would be directed should you reply to the email to stop the deactivation but it most certainly would have put the user and/or their system and personal information at risk. Someone should try to get to the bottom of this and report the perpetrators if it's possible to trace it to the source. As least the word should go out to ignore the email and definitely to NOT reply to it. Thanks to all who read my post.
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daveyg223
Contributor
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1 Message
6 years ago
I received the same email just now! I replied to it and said I didn't initiate the request. I've had this email for about 10 years.
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josedude42
Contributor
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1 Message
6 years ago
Very poorly done phishing by amateur scammers. The first I received simply said reply. The second said reply by clicking on a link. WE ALL SHOULD KNOW TO NEVER CLICK ON A LINK FROM A STRANGER. I inspected the link and there was nothing under it, i.e., a null link. I clicked on the ATT reply button and noted that it opened a mail window with three different email addresses to go to. They all have nothing to do with ATT and look very suspicious. To be ultra cautious, I copied all three of the e-mail addresses, closed the window (just ot be safe) then opened a new compose email window . I sent a naive "oh please don't do this" note to all three addresses. One bounced back from the mailer daemon. The others didn't get any response. I've now gotten four more of these, all with different dates I requested to terminate ATT. jNothing has happened. It's an amateur spammer trying to be a really bad big guy, Ignore it. Don't reply. Don't send passwords.
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droland
Voyager
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3 Messages
6 years ago
AMEN!
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Hilliard
Contributor
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1 Message
6 years ago
I got the same type email requesting my password.......the reason it looks fake is because the email address is Customersupportt@ATT.net (Notice the word Supportt has two t's instead of one) This is easy to miss if you're not paying close attention.
Definitely a scam. Don't respond to the email.
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samd1231
Contributor
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1 Message
6 years ago
I just received a similar email in my spam folder stating that my account will be deactivated also.
The email wants my password. Everybody beware. Check out how it reads . I copied and pasted the email below.
By the way samd1 is part of my email address.
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