Protect yourself online
flmimi's profile

Contributor

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2 Messages

Thursday, February 8th, 2018 7:35 PM

Closed

ATT.NET Threatening to Deactivate my Account???

Received an email with the subject: Your account will be deactivated, informing me that my request on (date and time given) to remove my account has been approved and will initiate in one hour from the exact time I opened the (email) message.

 

First of all, I made no such request and was not even on or near a computer or phone at the time and place stated.

 

The email goes on to instruct me (bad sentence structure and grammar, by the way) to continue with the removal I should ignore the message.  Otherwise I'm to reply to the email.    

 

This email was deposited in my Spam folder and not my Inbox and cam from (this is exactly how it appears): The att Accounts (customersupport@att.net).

 

HAS ANYONE ELSE RECEIVED ANYTHING LIKE THIS?  My gut tells me this is a scam so unless I learn otherwise, from a legitimate source, I am going to do nothing.

 

Any input would be much appreciated.  This is making me sick!

Accepted Solution

Official Solution

Employee

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18 Messages

1 year ago

There are lots of scams out there and we make every effort to stop those messages from getting to you. However, some do make it through to you.

Fortunately we have an article that will help you Protect Yourself from Phishing and Fake Websites.

Thanks

ATTJohnCS, AT&T Community Specialist

Accepted Solution

Expert

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15K Messages

6 years ago

It's phishing.  Don't click any links.  Ignore it.

Accepted Solution

Expert

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15K Messages

6 years ago

I don't know how the spammers/phishers got so many email address but it's too late now to stop them from using it.  At least the yahoo spam filters apparently are treating it as spam.  Maybe that's a shame, because if they didn't, you could set it up as a blocked address in your webmail settings (yahoo spam filters have precedence over your settings unfortunately).

 

I wonder if they are only sbcglobal email domain addresses?

 

FWIW, just in case, if you think you have been hacked below are my suggestions of what you should do:

 

  • Change your password (and maybe the security questions too, but password is usually "good enough").
  • Log into your webmail and click gear->settings.  In the webmail settings panel you will see a number of commands on the left.  The ones that need checking are Accounts, Filters, and Blocked Addresses.
  • Accounts.  Click that and choose an account to bring up that account's settings panel.  Scroll down the panel to see the Reply-to address and see if it is suspicious.  Blank it out if you don't want that set.  Scroll down further to see the forwarding setting and make sure it is blank or what you want.  When you are done click the Save button to update that account's settings.
  • Filters.  Look for suspicious filters and subtle filter names like '.' (a dot).  Remove them and click the Save button.
  • Blocked Addresses.  Make sure no addresses are defined who's email you don't want blocked.  Click Save to update those settings.

Contributor

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7 Messages

6 years ago

I too received this e-mail.  I am going to ignore it.

Contributor

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2 Messages

6 years ago

Well it's been over 9 hours since I opened the email and supposedly activated the process to deactivate my account and I'm happy to report that it appears I still have my email account.  So I don't know to whom you would be directed should you reply to the email to stop the deactivation but it most certainly would have put the user and/or their system and personal information at risk.  Someone should try to get to the bottom of this and report the perpetrators if it's possible to trace it to the source.  As least the word should go out to ignore the email and definitely to NOT reply to it.  Thanks to all who read my post.

Contributor

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1 Message

6 years ago

I received the same email just now! I replied to it and said I didn't initiate the request. I've had this email for about 10 years.

Contributor

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1 Message

6 years ago

Very poorly done phishing by amateur scammers.  The first I received simply said reply.  The second said reply by clicking on a link. WE ALL SHOULD KNOW TO NEVER CLICK ON A LINK FROM A STRANGER. I inspected the link and there was nothing under it, i.e., a null link.  I clicked on the ATT reply button and noted that it opened a mail window with three different email addresses to go to.  They all have nothing to do with ATT and look very suspicious.  To be ultra cautious, I copied all three of the e-mail addresses, closed the window (just ot be safe) then opened a new compose email window . I sent a naive "oh please don't do this" note to all three addresses. One bounced back from the mailer daemon. The others didn't get any response.  I've now gotten four more of these, all with different dates I requested to terminate ATT.  jNothing has happened.  It's an amateur spammer trying to be a really bad big guy,  Ignore it.  Don't reply. Don't send passwords.

Voyager

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3 Messages

6 years ago

AMEN!

Contributor

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1 Message

6 years ago

I got the same type email requesting my password.......the reason it looks fake is because the email address is Customersupportt@ATT.net           (Notice the word Supportt has two t's instead of one) This is easy to miss if you're not paying close attention.

 

Definitely a scam.       Don't respond to the email.

Contributor

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1 Message

6 years ago

I just received a similar email in my spam folder stating that my account will be deactivated also.

  The email wants my password. Everybody beware. Check out how it reads . I copied and pasted the email below.

By the way samd1 is part of my email address.

 

   

There has been a request to cancel your sbcglobal account
samd1.
 
 
The request was received from your sbcglobal account on Mar 15, 2018 23:21 GMT.
 
Sometimes these requests are made in error. If this deactivation was not requested by you, we ask that you submit your password in reply to this email.
 
Once the current password on the account is verified the deactivation request will be canceled and your account will remain active.
 
Be advised, once an account is deactivated it cannot be recovered.
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