03-27-2013 9:16 AM
This problem started yesterday out of the blue...
I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on. When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline. This is happening in both FireFox 19.0.2 and IE 8.
Thanks for any help you can provide.
Solved by: Go to Solution.
04-22-2013 11:16 AM
Just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you.
AT&T Customer Care
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04-23-2013 10:10 AM
04-23-2013 10:57 AM
Installing Yahoo Messenger Client is NOT an option for ME.
Using multiple version of OS's, and browsers per day, my biggest concern is SECURITY.
Keeping it on the WEB is my only option
04-23-2013 1:31 PM
I sent customer care an email, and here is their response:
Thank you for letting us know about the problems you are experiencing with Yahoo Messenger. Yahoo engineers have been informed and are working on a resolution. Updates will be posted in this forum as they become available.
04-23-2013 1:37 PM
This has been going on for almost a month. How long does it take to fix? Poor service....
04-29-2013 5:43 AM
Well, it was said this was going to be fixed on April 27, 2013. Its now the 29th and still doesnt work.
04-29-2013 9:58 AM
Any update? I have not heard anything from AT&T....It would be different if I had a free account but i pay for this one.
This is really unacceptable and you are about to lose a customer.
05-07-2013 12:08 PM
I also have been having the same problems. I have a personal yahoo account that loads chat just fine in all browsers but my att/sbcglobal email the chat will not load. It has been a few weeks now and I use that text feature often for work puroposes. Is there a solution for this yet?
- edited 05-09-2013 9:53 PM
I have written to them twice and both times received a response of 'no news'. Honestly, I don't even think they are working on this. I find it impossible to believe that it has been going on two months with no solution if they actually are trying to fix the situation. No network issues take this long to correct.
05-12-2013 9:58 AM
Why is this post listed as "solved" on the 1st post of the first page??
It certainly isn't solved and should be listed as such. The problem has been going on for quite a while with no resolution in sight.
05-13-2013 4:49 AM
Thank you AT&T for keeping us updated on what is going on. Glad this still isnt fixed yet even though you said it was going to be by April 27th. And somehow this topic is marked as answered still as well. This is great! Thanks!!!
05-14-2013 7:56 AM
Here is the most recent response I have gotten:
I apologize but there is currently not a solution for the chat issues we have been having. Once it is solved we will post information within our fourms.
Ray, AT&T Social Media Manager
05-15-2013 10:31 AM
This is the only thing I have received....
We're making improvements to att.net Mail!
On or after June 10, 2013, through July 2013 all users of att.net Mail will be prompted to upgrade their att.net Mail accounts. You'll see some exciting changes in att.net webmail that include a new look and feel that makes att.net webmail even easier to use. Once your account is upgraded, the webmail version you're currently using will no longer be available.
We hope you enjoy the new att.net Mail.
AT&T Internet Services Customer Care
- edited 05-16-2013 12:52 PM
I've been using the "upgraded" version (mentioned above) of web mail for several months now. It was made available to Yahoo users back in December 2012. The "upgraded" version does NOT fix the problem discussed in this thread.