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AT&T.net Mail - Unable to sign-in / load chat/messenger

Teacher

AT&T.net Mail - Unable to sign-in / load chat/messenger

This problem started yesterday out of the blue...

 

I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on.  When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline.  This is happening in both FireFox 19.0.2 and IE 8.

 

Thanks for any help you can provide.

Kevin

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Message 1 of 91
Scholar

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

I agree w/others that this thread's issue should NOT be marked as resolved. Actually it's my post that WAS marked as the solution and the solution worked some time ago, but no longer.  Most likely a related but different problem than what's going on now.

Messenger (or what others call chat) is broken. Yahoo users (not AT&T) are having similar problems - going offline, can't re-connect, never connects, etc.

Also, there should be a "place" where updates on issues can be seen by users. A single thread (like this one) in a user community forum is NOT that "place".

Message 76 of 91
Scholar

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Found this on Yahoo Answers a few minutes ago:

**UPDATE 5/16**

All Yahoo! Customers should be able to see Messenger in Mail once again. A new fix has been pushed this morning and this should resolve all issues. Like the previous update, please reply to this post if you still encounter a problem after clearing browser cache and cookies.

Have no idea if this will fix what's been wrong w/messenger described in this thread but I did notice my Messenger behaving itself for the past hour or so.

Message 77 of 91
Voyager

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Well this was exciting... for about 30 seconds. I cleared cache, logged off, logged back in. Still same issue. Tries to connect to chat for about 10 seconds then stops and goes offline.

Message 78 of 91
Scholar

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Just did a test with my son.  Sent him a text from Messenger and he got it in a few seconds.  I asked him to send back an answer.  That was >10 minutes ago.  Nothing received yet.

 

My Messenger is light is green - available.  It was going Offline before today and I was not able to change that status.

 

If I do eventually get a reply, I'll note it here.  

Message 79 of 91
Scholar

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Got the reply -  took 28 minutes.

 

Messenger status still "green", didn't go "off line" overnight

Message 80 of 91
Highlighted
Voyager

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

I haven't seen replies from any other forum posters as to their ability to log in as k9jdk has been able to do in his last post.

I can tell you that after clearing cache and all cookies I still have the same problem- tries to log into chat for about 10 seconds and says offline. So my status with Yahoo chat is still the same as before k9jdk's recent post.

Message 81 of 91
Teacher

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

No change here...still can't use the feature

 

Message 82 of 91
Tutor

Re: At&T Yahoo email - Chat function down?

Messenger does work.....just not with AT&T email.

 

I used the app on my phone and it still logs in and stays connected just fine.  Sends and receives messages as well.  I havent tried it using a messenger client on a computer in quite sometime.  Becasue quite frankly I dont want to be updating software for something like this every time an update comes out.  Its nice they had a version built into email so that when you were checking email you could also chat. Anyway......

 

What I have been using is http://imo.im  Its working just fine.  The problem is with however WebMessenger works with ATT email.  Considering they have a partnership you would THINK that if anything worked it would be between them but no.  The IMO.IM portal works flawlessly though.  Go figure.

Message 83 of 91
Tutor

Re: At&T Yahoo email - Chat function down?

I find it interresting that I comment about http://imo.im and its use with Yahoo IM yesterday and now its not working at all today.  LOL

 

Hmmm, now it wont work via ANY medium.  If Yahoo IM wanted to just go away, it should have just notified everyone that it wouldnt be available any longer.  An IT service cant go that long without being down these days.  Most everyone will find something else, which probably already most users already have.

 

So that leaves me and all the camgirls/spammers then?  No thanks!  I guess Im leaving Yahoo too.  BYE!

Message 84 of 91
Scholar

Re: At&T Yahoo email - Chat function down?

Tested texting this morning.  Sent to two different numbers.  Both received and replied within a few seconds.

 

Did notice no blink indication when messages came in and Conversation History is not a folder anymore.  It can be found under "Available" where Options and other Messenger stuff lives.

 

I'm in the Chicagoland area.

Message 85 of 91
Tutor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger now resolved by email update

June 11, 2013 at&t announced a few daze ago that an update was comming for at&t Yahoo webmail, well I logged in and and mail upgrade was offered, accepted at&t Yahoo mail update and and Guess what Willis, online messenger now magically works. 

 

I guess they went to Tom's Truck Center in down town 92704 hired a super wrecker to "Reverse their Cranial Re3tal Inversion" only took 3 1/2 months.

Message 86 of 91
Contributor

Unable to receive mail

I had a probe for a library list serve today that said that they received a message from my att.net account declaring their mail undeliverable. The same thing has happened to my Page a day calendar emails. I have received both of these for years just fine. The message is:

 

  ----- The following addresses had permanent fatal errors -----
<**@ATT.NET>
    (reason: 554 Message not allowed - [320])

  ----- Transcript of session follows -----
... while talking to mx-sbc.mail.am0.yahoodns.net.:
>>> DATA
<<< 554 Message not allowed - [320]
554 5.0.0 Service unavailable

 

How do I fix this?

Message 87 of 91
Administrator

Re: Unable to receive mail

Hi @julratliff,

 

Make sure you have the latest browser installed. This has resolved some issues related to email in the past.

 

-ATTU-verseCare


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Message 88 of 91
Contributor

Re: Unable to receive mail

Thank you, but I do have the latest browser. It is this message, but I don't know how to fix it. 
<<< 554 Message not allowed - [320]
554 5.0.0 Service unavailable
Message 89 of 91
Administrator

Re: Unable to receive mail

Hi @julratliff,

 

Are you using web mail or a 3rd party mailbox like outlook? 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 90 of 91
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