AT&T.net Mail - Unable to sign-in / load chat/messenger

Teacher

AT&T.net Mail - Unable to sign-in / load chat/messenger

This problem started yesterday out of the blue...

 

I am able to log on to my att/net email account and use all of the functions except I am unable to load the chat and get signed on.  When I click on the dropdown and select available, it says loading chat and then after 10 seconds or so goes back to offline.  This is happening in both FireFox 19.0.2 and IE 8.

 

Thanks for any help you can provide.

Kevin

Message 1 of 86 (9,526 Views)
Contributor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

The 'solution' above does not work for me either. Just starting recently within the past week, I have the same exact issue. Everything works fine in the email site (mail.yahoo.com) other than the messenger. It just says 'offline', and selecting anything else just causes it to load...and fail to load (goes back to just saying 'offline').

 

It occurs on multiple email-accounts (personal and work) on multiple computers (laptop at home, tower at work) on multiple browsers (firefox at home, IE at work). My flash player is up to date in every occurance, and I have tried the above suggestion of clearing the cache, to no result.

Message 16 of 86 (7,952 Views)
Tutor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

I have same problem. So where is the solution ATT?

Message 17 of 86 (7,895 Views)
Scholar
Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

[ Edited ]

Last year I had problems w/messenger - email worked fine. Noticed Messenger wouldn't appear in the left panel occasionally.

Fixed when I clicked on my Profile ( it would appear in a new tab in my browser ) then restarted web mail. Seems like there needs to be a "connection" between your Profile and the Web Mail client, which *should* happen when one starts their web mail client.

 

A quick check - if your profile photo appears on your web mail client, you're probably OK.  If not, follow the bouncing ball in the above paragraph.

For me, the problem has not reappeared for quite some time now.

Message 18 of 86 (7,886 Views)
Contributor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

My chat/texting continues to say "offline".  I have tried loading through IE, Safari, and Foxfire, my Adobe Flash is up to date, cleared cache and history, but still getting "offline".  I was able to access a couple of times when I signed on to email through att.net, but now even getting to email that way, chat still doesn't work.

Message 19 of 86 (7,712 Views)
Former Community Manager

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

Have you tried 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 20 of 86 (7,681 Views)
Contributor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

I am having this same problem as well...cannot access from home or work.   exactly as they have both described....shows me "offline" then click to make "available" it says "loading chat" for a while...then goes right to offline

Message 21 of 86 (7,705 Views)
Contributor

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

I just tried that link you posted and got the following message

 

Our records show your Yahoo! account is provided by AT&T

Because your Yahoo! access is provided through your AT&T account, all support for account and email issues will be provided by AT&T.
If your issue is related to another Yahoo! product, you can return to our form and choose another product for support.

Message 22 of 86 (7,704 Views)

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger

It's quit working for me too.  Do not use it that often.  But, noticed it this pass week end.  Send text to my kids phones when I am online.  Have tried it on 3 computers.  All not working.  My history/cache is cleared.  One of my computers is only 2 weeks old.  I believe the problem is not the user but the provider.

Message 23 of 86 (7,703 Views)
Former Community Manager

Re: AT&T.net Mail - Unable to sign-in / load chat/messenger


jking206 wrote:

I just tried that link you posted and got the following message

 

Our records show your Yahoo! account is provided by AT&T

Because your Yahoo! access is provided through your AT&T account, all support for account and email issues will be provided by AT&T.
If your issue is related to another Yahoo! product, you can return to our form and choose another product for support.


Alrighty Smiley Happy In that case, please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 24 of 86 (7,696 Views)
Contributor

At&T Yahoo email - Chat function down?

My wife and I use this to communicate throughout the day - but it has not allowed us to log in for 2 days now.  Anyone know if this is an AT&T / Yahoo issue?  Is it being addressed?

Message 25 of 86 (7,590 Views)
Highlighted
Tutor

Re: At&T Yahoo email - Chat function down?

This has been happening for several weeks.  Symptoms are:

 

  • If one is lucky enough to access their webmail (it doesnt always work from the yahoo homepage) upon authentication the Yahoo InMail Messenger says "Connecting..."  takes forever and then just quits.
  • This happens on multiple operating systems, through multiple browsers, and a myriad of different networks.

The only constant here seems to be Yahoo and InMail Messenger.  I am so glad I found this post because I couldnt find any other recent issues that many customers were reporting problems.  On one of my computers, InMail Messenger works perfectly fine in IE, but doesnt work at all in Firefox.  What did Yahoo do to break this???   I am also sorry to report that the comment marked at the solution may have worked for 1 person, but it isnt the solution here.  Thanks.

Message 26 of 86 (7,496 Views)
Contributor

Re: At&T Yahoo email - Chat function down?

[ Edited ]

I've tried updating / clearing history as well.  Still nothing this morning.  Just goes bact to "offline"

 

Message 27 of 86 (7,496 Views)
Contributor

Re: At&T Yahoo email - Chat function down?

I have tried both Firefox and IE and chat still will not load.  It states offline. If you try to click on "available" it will say loading then go back to offline.

 

We pay for a service that we don't get.  Please fix this AT&T.

Message 28 of 86 (7,479 Views)
Former Community Manager

Re: At&T Yahoo email - Chat function down?

If you're experiencing this issue, please send a private message to ATTCustomerCare with your name, account number (if you're an AT&T customer), email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 29 of 86 (7,475 Views)
Tutor

Re: At&T Yahoo email - Chat function down?

[ Edited ]

I"m having the same issue on several of my PC as well.

I only have 1 PC that can use this function which is running XP wtih IE 8.

My Mac with Safari, Chrome and 2 other PCs w/ Vista with IE10 and Chrome are all not working either.

It doesn't matter where I try, work or home have same results

Message 30 of 86 (7,443 Views)
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