- edited 09-20-2018 8:04 AM
Starting September 5th, 2018 all .net ‘webmail’ customers will start to receive notifications about an upcoming email upgrade starting in October. This new mail experience only affects ‘desktop’ webmail users and will include a more responsive ‘search’ capability, easier to use ‘settings’ menu, overall improved views, and much more!
When will I upgrade?
AT&T New Mail will begin to rollout to AT&T users October 2018.
Do I have to upgrade?
Yes, the planned upgrade will affect all desktop webmail users.
What is changing?
Only the user interface for ‘desktop’ webmail. The new email upgrade is designed to take advantage of today’s more modern and supported browsers.
What must I do to prepare for the upgrade?
The upgrade is simple - nothing in your email, folders, notes, calendar, or address book is changing. Your mailbox is only upgrading to a new and improved look and feel.
If you’re using FireFox, Chrome, and/or a Mac based browser, just sit back, and relax. If you’re currently using Internet Explorer and or a Microsoft Edge browser older than 15.x then please upgrade your browser to a supported browser.
Helpful links are provided below:
Why are you telling me now?
We want to keep our AT&T mail users informed! We believe it is the right thing to do.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
09-12-2018 7:11 PM
I still have a Bellsouth email address I've had since beginning of time. It runs through outlook. Today it suddenly stopped working for no reason, worked fine yesterday and many years prior.
It says "Not Implemented"
Why? How do we fix this?
09-13-2018 10:13 AM
I have never found "Good News" from an online services to be good news, nor believe the usual refrain: "you (the customer') asked; we (the server)listened".
I have never understood what was wrong with all the preceding versions prior to subsequent updates, but we cannot avoid the aggravation of using was fixed, which eventually becomes another mindless habit that must be undone with newest update c—fixing that which was fixed in the first place.
Please spare me your "good news." If it ain't broke don't fix it.
09-13-2018 11:16 AM
09-13-2018 11:16 AM
I am very frustrated with the video ads. Sometimes they start playing sound while I am at work. I won't even be using the computer and while I have the window open, my browser is usually on my calendar page and not my mail page (for confidentiality reasons). Also, I find that when the video ads are playing silently my mail program becomes unresponsive or less responsive. I don't mind ads that change. I don't mind ads that move. But when the ad plays video my whole mail program starts to freeze up. I can't type freely.... there is a lag with typing... At first I thought it was a compatibility problem so I have switched browsers numerous times. But the single thing that I notice is that the problems only happen when a video ad is playing. I love my AT&T desktop email and I hope I can keep it. But these issues are making it hard to use. In the past I have asked for you to stop showing ads with pictures of mostly naked bodies (again I use this program at work in a professional setting) and you responded by not showing those kinds of ads… and I appreciate that. I am hoping this new roll out will address these problems.
09-13-2018 11:26 AM
I agree with you 100%!!! it’s very upsetting and frustrating when we are trying to go back to the emails and Other information and have them lost not able to recover them..... Yes we are all getting older and no we do not like change, but if you could please not delete older emails or information that we have stored in folders. If you can only delete emails on email area only. Also we are getting too many solicitor emails to many junk mail kind of frustrating to go through all of that!
09-13-2018 11:31 AM
Whenever I receive a message like this from AT&T red flags go way way up. We're gonna provide all this and more and oops, sorry your PRICES ARE GOING UP!!!
- edited 09-18-2018 7:43 PM by Phil-101
Please pass this on to the right folks...as u see, I am on-line picking up my yahoo mail. My e-mail: ***, for ? 3 or more years now AT&T my internet service provider has been sending e-mails to my Nokia Lumia 635 Cricket cell phone. NOT a wifi phone, basic talk, text & get e-mail phone. For whatever reason, last nite ? around 8PM PST, I had 3 e-mails, I turned off phone for the nite, @ 8A this morning still same 3 emails & pops up: yahoo ! mail needs attention ! my e-mail comes up & under INVALID PASSWORD. Many attempts to turn off phone (per Crickets suggestion, put in mt e-mail & pass word, no change. Went to phone settings & did again, no change. Spent 11/2 hours speaking to 5 AT & T Dial -up and other "technical" folks....& am currently BACK on my cell: *** trying to get help from Cricket folks............so, PLEASE check my account # *** for hopefully, details on my MANY phone conversations with your customer service folks.............Cricket has advises me to take the phone to a local Cricket store & let them see what they can do with the situation..............BUT since we do know why I can get on-line with my password, the mystery of the data no longer being sent to my cell needs to be resolved by AT&T or Cricket or both, thank-you, Carolyn *** cell ***, land ***
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
09-13-2018 12:09 PM
Obviously the time is coming to leave AT&T Yahoo as my email system. I don't like Foxfire, I don't want Chrome, and I don't accept being told to change my browser. As others have said, we are the customer and we are always right. If AT&T doesn't understand that, they won't be getting our business.
09-13-2018 12:16 PM
The new roll out won't fix problems it will only create them. Every new generation of the AT&T emails has been a disaster, which is why I stick with the old basic email format.
09-13-2018 12:20 PM
"More speed" is the biggest lie since "I've had a vasectomy." The only people the "speed" will benefit are the advertisers who clutter up your email.
09-13-2018 12:38 PM
A couple of meta-comments, about the forum:
1. "Here's a subscription update" is an odd subject line for your alert emails. "New comment reply to [topic]" would be more useful.
2. There is no such thing as a "kudo". The word is kudos. It's a mass noun, like "water", that just happens to end with "s". A smaller bit of kudos is still kudos.
09-13-2018 12:49 PM
I would hope that ATT can do something to limit the flashing ad's on the email - they continue to disrupt email review & composing - they slow down the system and become annoying - I don't mind ads, but these shotgun blinking continual ads are a big negative for using ATT Yahoo - .
- edited 09-13-2018 1:02 PM
I agree with many of the members here that the influx of unwanted spam that started with most everyone approximately 2 to 3 months ago, must be addressed by the AT&T Yahoo Email Team.
What good are all of these great upgrades and features if we are literally and relentlessly bombarded with spam that originates from one professional spammer, the "CBD" spammer?
This "CBD" spammer obviously infiltrated the AT&T customer base and then overnight, started sending 50 to 75+ spams per day. I believe that AT&T has the technology to stop it. It is preventing an enjoyable experience.
09-13-2018 1:05 PM
I am expecting to receive my mail without waiting for days on end. I was very close to canceling my service because I never knew if my mail was coming or not each day. Been a customer for nearly 60 years.
09-13-2018 2:26 PM
I too, believe as the customer, I should be able to eliminate the darn irritating ads that make the loading of my mail unusable until they finally load. And there should be a way for me to block them without having to purchase an ad blocker...AT&T wake up! Give us what we want,,not what you think we want
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