Community Support
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2.7K Messages
AT&T New Mail
Starting September 5th, 2018 all .net ‘webmail’ customers will start to receive notifications about an upcoming email upgrade starting in October. This new mail experience only affects ‘desktop’ webmail users and will include a more responsive ‘search’ capability, easier to use ‘settings’ menu, overall improved views, and much more!
FAQ:
When will I upgrade?
AT&T New Mail will begin to rollout to AT&T users October 2018.
Do I have to upgrade?
Yes, the planned upgrade will affect all desktop webmail users.
What is changing?
Only the user interface for ‘desktop’ webmail. The new email upgrade is designed to take advantage of today’s more modern and supported browsers.
What must I do to prepare for the upgrade?
The upgrade is simple - nothing in your email, folders, notes, calendar, or address book is changing. Your mailbox is only upgrading to a new and improved look and feel.
If you’re using FireFox, Chrome, and/or a Mac based browser, just sit back, and relax. If you’re currently using Internet Explorer and or a Microsoft Edge browser older than 15.x then please upgrade your browser to a supported browser.
Helpful links are provided below:
- For IE 11 Users: https://forums.att.com/t5/AT-T-Internet-Features/Upgrading-your-Browser-from-IE11/m-p/5542801
- For Old Edge Browser Users: https://forums.att.com/t5/AT-T-Internet-Email-Security/Coming-Soon-2/m-p/5548214#M37919
Why are you telling me now?
We want to keep our AT&T mail users informed! We believe it is the right thing to do.
AT&TCustomerCare
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tsac
Mentor
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61 Messages
5 years ago
At least were having fun!!!!
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PRDave
Tutor
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6 Messages
5 years ago
Please, if you want me to use your web based email "app". Stop cramming my inbox with ads that I can't remove! Your "New and Improved" email is neither new nor improved. Just my $0.02 worth
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tsac
Mentor
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61 Messages
5 years ago
PRdave, Do you really think att is reading this forum? All about marketing with the new "improved" att email.
Also if your data plan on a cell phone is limited they make even more money by running you up in use.
Ask if they charge your data use for the ads and you will get no response.
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wardbob
Tutor
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5 Messages
5 years ago
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tsac
Mentor
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61 Messages
5 years ago
I think once ATT started to play with the various email services they use and the customer load for email access via their cell phones increased they must have realized their cell sites were overloaded and then the bandwidth reductions started for cell and landline.
They sent all blackberry users an email telling them to reload their phones on the 22nd of December or suffer loss.
to me that's is the indication they wanted to move all users on this type service to servers with more of their control. Currently Blackberry uses full security encryption and that forces ATT to use servers that they do not control. All they can do is forward the emails to users and limits control.
I would suspect they are negotiating with Google to move their ATT email users to that service. Once that is done the marketing for ads sent with email will pay for any costs they incur. Then the real fun begins.
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TOMMEMPHIS
Mentor
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20 Messages
5 years ago
Recently, Verizon purchased Yahoo! Does anyone out there seriously think Verizon is concerned about the quality of email service being provided to AT&T customers? Then please raise your hand now.
The ONLY concern about this issue is by the AT&T customers and NO ONE else. That is just the sad truth from an AT&T retiree.
One interesting note, iPad and iPhone users are not affected!
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84B23F
Teacher
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25 Messages
5 years ago
RE: "...AT&T contracted out email service a few years ago..."
Another ISP with several hundred thousand users pitched their email servers, and let another company do it. Since this company, like Google's Gmail, is "marketing" these users, then is this ISP receiving yearly 'kick backs,' or did they just eliminate servers, and associated headaches?
A corporation has a legal duty to its shareholders to maximize profits...if a corp perceives a service can be eliminated, they will eliminate it. Sadly, US consumers do not have true privacy laws, and mining your internet habits is common practice today. And ISPs have been selling customers data since earliest public internet days. By later 1990s, there were email directories associating a person's email address to that person.
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Nwatson99
Mentor
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29 Messages
5 years ago
If AT&T hires them, then it is AT&T's problem, there is no other way to spin that period.
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tsac
Mentor
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61 Messages
5 years ago
The problem is easy to see, Google is buying the corporate control of things like email and other things they can use for marketing. ATT and Verizon just like GM ( onstar) is making money by letting Google sell user info.
I suppose if they just keep the email addresses and don't try to force change to gmail then people will just let it go.
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TOMMEMPHIS
Mentor
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20 Messages
5 years ago
This is not about marketing or anything other than reducing the cost of transporting email. Currently WE pay that cost each month when we pay our AT&T broadband bill.
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