05-31-2013 11:42 AM
I haven't changed any settings on my iphone but I'm suddenly getting "The username or password for 'sbcglobal' is incorrect" and I am not receiving mail. I have tried all possible passwords and it doesn't accept anything. There also seems to be no way to find out what the password is or reset it. Help!
Solved! Go to Solution.
05-31-2013 12:06 PM
We apologize for the inconveniences. Hopefully, you will be able to reset it at the main site by going to either mail.yahoo.com or myAT&T Login - Pay Bills Online & Manage Your AT&T Account.
Here's a helpful article that might help, also
Let us know how it goes.
05-31-2013 12:58 PM
Hello david t:
Thanks for your response. I went on my computer to mail.yahoo.com and used what I believed to be the most recent password. It worked to open my account at yahoo, and I am now receiving mail on my phone again. Thank you!
05-31-2013 1:19 PM
That is great to hear. I am glad everything is working. If you have any further issues, feel free to let us know and we will do our best to fix it.
04-23-2015 9:46 AM - last edited on 04-23-2015 12:31 PM by Phil-101
I have the same problem.
Here's what ATT said:
Thank you for the e-mail in to us! I show that e-mail to be a free e-mail address (not tied to an account; this includes the primary that you included). Once they are free e-mail addresses, AT&T no longer provides over the phone support for them. If the following website is unable to reset the
password: www.att.com/esupport/article.jsp?sid=KB413495 , we will not be able to assist any further.
Ryan, AT&T Social Media Manager
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