"username or password incorrect for 'sbaglobal'" but I haven't changed anything and I am not receiving mail

Contributor

"username or password incorrect for 'sbaglobal'" but I haven't changed anything and I am not receiving mail


I haven't changed any settings on my iphone but I'm suddenly getting "The username or password for 'sbcglobal' is incorrect" and I am not receiving mail.  I have tried all possible passwords and it doesn't accept anything.  There also seems to be no way to find out what the password is or reset it.  Help!

Message 1 of 5
Community Support

Re: "username or password incorrect for 'sbaglobal'" but I haven't changed anything and I am not receiving mail

Hi emooremft,

We apologize for the inconveniences. Hopefully, you will be able to reset it at the main site by going to either mail.yahoo.com or myAT&T Login - Pay Bills Online & Manage Your AT&T Account.

Here's a helpful article that might help, also

Email Password Change or Reset

Let us know how it goes.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Re: "username or password incorrect for 'sbaglobal'" but I haven't changed anything and I am not receiving mail

Hello david t:

Thanks for your response. I went on my computer to mail.yahoo.com and used what I believed to be the most recent password. It worked to open my account at yahoo, and I am now receiving mail on my phone again. Thank you!

Emily

Message 3 of 5
Community Support

Re: "username or password incorrect for 'sbaglobal'" but I haven't changed anything and I am not receiving mail

That is great to hear. I am glad everything is working. If you have any further issues, feel free to let us know and we will do our best to fix it.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Tutor

Re: "username or password incorrect for 'sbaglobal'" but I haven't changed anything and I

I have the same problem.

Here's what ATT said:

 

Mark,

 

Thank you for the e-mail in to us! I show that e-mail to be a free e-mail address (not tied to an account; this includes the primary that you included). Once they are free e-mail addresses, AT&T no longer provides over the phone support for them. If the following website is unable to reset the

password: www.att.com/esupport/article.jsp?sid=KB413495 , we will not be able to assist any further.

 

Thank you,

Ryan, AT&T Social Media Manager

ATTCustomerCare@att.com

 

[Inappropriate content removed]

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