02-12-2014 12:59 PM - edited 02-12-2014 1:00 PM
I'm sorry about the issue you're having with AT&T, we can help you with that. we have a team of amazing Social Media Care managers and if you can please send us a private message by clicking here, we'll be happy to assist. Please include your name, phone number and the best time you can be reached.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
06-10-2014 6:35 AM
I have this problem too right now. I cancelled prior to my due date, way prior to it. Yet I'm getting billed still.
Ireturn receipt mail verifying my cancellation because i've encountered this type of ignoring cancellation in the past. I also sent an email to the Texas office and got a response to send my information to them. I wnat this over with so am gathering proof of communication in case this drags on. ATT should be above this type of thing. I cancelled via CHAT, then for good measure also cancelled via their online feature. Not trusting either due to aforementioned past experiences, I also sent themail and email. unlike most companies, ATT apparently, far as I could see, don't allow you to email the char exchange to yourself, thus verifying the cancellation.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!