Worst customer experience

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Worst customer experience

I was using DSL service and was happy for years. Someone came out to upgrade to uverse. I didn't ask for the upgrade. Now my internet had worked for a week and we have spent over 8 hours trying to get it corrected.
Message 1 of 3 (335 Views)
Community Manager

Re: Worst customer experience

Hello, Begantz!

 

Thanks for posting! I'm so sorry to hear that your services are down after the upgrade. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3 (244 Views)

Re: Worst customer experience

[ Edited ]

Welcome to the underhanded tactics of AT&T.  Last year while I was out on jury duty, AT&T installed U-Verse in my downstairs neighbor's apartment and (accidentally?) disconnected my apartment's DSL in the process.  When I called to get my service restored, they said it would be a couple of days and that I might be charged for the repair.  They also tried to push U-Verse on me.   I was so offended that I canceled all of my AT&T services and closed my account. I will never purchase another AT&T product or service in my lifetime.

Message 3 of 3 (204 Views)
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