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Why is my bill so high all of a sudden

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Why is my bill so high all of a sudden

When I first got ATT I was paying 125 for uverse 450 and the 24 bit internet. Then it jumped to 165 which I thought was kind of high and now its all the way up to 240 this is ridiculous and my internet speed has lowered to 18.
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Message 1 of 10
ACE - Expert

Re: Why is my bill so high all of a sudden

$240 seems high unless you have a large number of receivers.  But $125 would obviously have been a limited-time promotion.  Which apparently expired near the end of the previous billing month.

 

I would encourage you to contact AT&T directly and ask them about the reduction in your speed and what promotions you may qualify for now.  You could call 800-288-2020.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
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Accepted by Rnompa
‎12-02-2015 12:36 PM

Re: Why is my bill so high all of a sudden


@Rnompa wrote:
When I first got ATT I was paying 125 for uverse 450 and the 24 bit internet. Then it jumped to 165 which I thought was kind of high and now its all the way up to 240 this is ridiculous and my internet speed has lowered to 18.

Go online and look at a few months of the bills to see why this occured and will be smarter/prepared to talk to CS about this.

 

Or contact ATT Customer Care here.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. They can do more than any phone rep and stick w/it till it's done. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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Message 3 of 10
Scholar

Re: Why is my bill so high all of a sudden

While looking at your previous bills look to see if there are expiration dates on your individual services. This is the expiration of promotional pricing you may have been receiving.

Message 4 of 10
Employee

Re: Why is my bill so high all of a sudden

Promotion expire, your past bills should have shown discount amounts, the rate of discount equals the new price without discounts.

 

List prices.... 

U450 $127 includes HD and the DVR

Max Turbo 24M is $72, Max Plus 18M is $62

Each additional receiver is $9

 

Single TV $127+$72=$199

Add RG equipment fee $7+ local broadcast fee $3.99 (199+7+3.99) is $209.99

Add any franchise fee and sales tax (guessing total $18) now have.     $227.99

 

How many TVs, standard of 3 with DVR included add $18 (9*2) now have $245.99

 

If your internet speed was lowered to Max Plus subtract $10 have $235.99.

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10
Contributor

Re: Why is my bill so high all of a sudden

I just got a new smart phone and I don't understand why my bill is so high when I was supposed to pay monthly payments. Can I please talk to someone who can explain this to me

Message 6 of 10
Contributor

Re: Why is my bill so high all of a sudden

Why is my bill so high.? I'm not paying almost $400 a mo and we only use 2 lines. If my bill does not go down I want to know how much its gonna cost me to get out of my contract with you?
Message 7 of 10
Contributor

Re: Why is my bill so high all of a sudden

Why is my bill so high.? I'm not paying almost $400 a mo and we only use 2 lines. If my bill does not go down I want to know how much its gonna cost me to get out of my contract with you?
Message 8 of 10
Scholar

Re: Why is my bill so high all of a sudden

Good Luck. They got my billing so screwed up on the Tariffed side, Landline/DSL, when I switched to the Uverse side, after talking to THREE different Reps promising credits, never happened. I gave up, paid what I know was the partial remaining month & stopped my AUTO PAY. They won't  get another penny on that now closed side. So GOOD LUCK. You'll have a better chance talking to hte nearest wall.

 

Or better yet Google how to contact AT&T's CEO, and complain to HIM. He gets enough complaints, maybe, just maybe they will FIX their forrendous billing system.

Message 9 of 10

Re: Why is my bill so high all of a sudden

Yea at first i was paying 58 then the customer service messed up my speed then my bill went up so my box didn't work so they said my speed was high so they told me they was going to fix it but nope they lied and my bill went up again so i paid then they cut me off
Message 10 of 10
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