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Why is my Reward Card disqualified?

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Why is my Reward Card disqualified?

I signed up for new service with AT&T in part because of the reward card offer. I recieved my letter and claim number. When I put the number in, it tells me that it is disqualified.  I have called the Reward Center several times only to remain on hold for over 45 minutes. This is so frustrating.

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Accepted by davidbk
‎07-03-2018 11:19 AM

Re: Why is my Reward Card disqualified?

Good morning @Kimcarter66,


I apologize for the long wait times.  However, or Reward Center is the only department which can assist you with this matter.  You can find their contact information on the FAQs page.


Thank you for accessing the Community Forums, and have a tremendous weekend.


Anthony, AT&T Community Specialist


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