01-19-2017 8:25 PM
Solved by: Go to Solution.
- edited 05-22-2018 2:27 PM by ATTCustomerCare
It can take up to 24 hours for a payment to post depending on the payment method and how long it take for the bank to process the payment. Is your service still down? Also, what products do you have? U-verse internet? DSL?
04-15-2017 8:00 AM
05-21-2018 9:22 PM
This is the worse service I've had with any Phone,Internet ,Tv Services. I really can't believe the several times I had to call them & spent over 2 hours talking with the last At&t Rep today. One of their names was Mich (yes, 2 of them & only one of me) I made that call at 3:30pm & wasn't hanging up till 5:42pm. With a headache that's outta this world...Me too, NO Internet Service as of right now. Besides, them taking longer to turn Internet back on. I've have NEVER been lied to so many times during one phone conversation by two people. I don't understand as to "why" the Bundle Package prices (promotions) didn't go thru as a result I'm being railroad to paying FULL PRICES. For even the first 3 months where I was offered the price of $105 (after the first 3 months, if I wanted to continue with all the "Premier Channels" including the house phone & Internet Service, the promotional price given to me was $155 ( after the first 3 months) along with an "NFL Seasonal Pass FREE" & a Visa Gift card for $100...Imagine that,how at the time I was offered this Promotional Bundle Pkg Deal- "somehow" those quoted prices was NOT updated so, I've to pay A RRIDICULOUSLY HIGH PRICE even for the first 3 months and being a first time At&t Customer. Only 2 things of that Promotional Deal was "They say I've a "FREE NFL SEASONAL PASS" along with the "FREE $100 VISA GIFT CARD"....I'm sorry, if I'm missing something but, to me that's a mouth full of LIES. To top this all off my phone & Internet went $10 higher...I questioned her as to why they went up when I'm "suppose" to get a $10 discount because,of having 2 bills combined. S.M.H.....I am so NOT satisfied with their sservices to their Customer Service .
05-21-2018 10:04 PM
P.S....let me add my service was turned off on the date of the statement (May 16th 2018) I had been calling, & calling them to only get transferred & finally hung up on...During the 1st 3 mos we didn't get service to properly work either. During the conversation I was told I'd receive this credit,& that credit....Different story though once I made a payment during that phone call...LIES went from bad 2 worse, if at all that's possible. Oh and this wasn't the first payment I made to them. I was trying to hold off of paying such a crazy amount till I could get someone there that had a little sense...I was told I was being billed 4 "unturned" equipment (in the first few phone calls to the Promotional Bundle package wasn't update at the time They offered it to me..."WHY NOT??"
06-05-2018 12:04 PM
I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!
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