WORSE Customer Service

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Contributor

WORSE Customer Service

I have tried via phone for 1 1/2 to 2 hours EVERY month for four months to straighten out billing of discontinued service. I "migrated" from DSL to U Verse and I'm still getting billed for DSL. Each month I am told it is taken care of, but, a month later I receive another bill!! NOONE can figure it out!! They even tell me that there is NO "such" account number that is appearing on the bill. Then WHY am I getting billed? I have been transferred, disconnected, and not heard. Don't know how to resolve....any suggestions???

Message 1 of 3 (115 Views)
Community Manager

Re: WORSE Customer Service

Hello, robbis!

 

Thanks for posting. I'm so sorry to hear about your recent billing issues. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3 (98 Views)
Contributor

Re: WORSE Customer Service

[ Edited ]

TODAY...I have been on the phone with AT&T for 1 hour and?40 minutes (and counting!!). For four months I have been on the phone up to?5 hours to rectify a billing that I am receiving. On my late notice the acct # is[edited for privacy – please do not post personal information] This is a DSL account that was cancelled when I went to uverse. The phone # has always been [edited for privacy – please do not post personal information].?The billing until Feb was a "consolidated account" to [edited for privacy – please do not post personal information]. When I went to uverse it was switched to a direct billing to Roberta  . Phone number is still   I have been transferred about 75 times!! Most of your people cannot pull the account # I have spent HOURS trying to resolve this overdue payment due of $72.00.
My email address is [edited for privacy – please do not post personal information]
you can reach me at   (best way to reach me)
the uverse billing currently goes to [edited for privacy – please do not post personal information]
the DSL account billing WENT to Roberta S ? 
HELP ME get this resolved....no one else has!!!

Message 3 of 3 (84 Views)
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